Health Service Associate, REMX
- Laredo, TX — 2025–Present • Responsible for interfering with patients, pharmacies, providers, and other customers via inbound and/or outbound calls.
- Conduct activities associated with intake including data entry of faxed applications and other relevant documents.
Customer Service
Representative, Unifin Inc
- Laredo, TX — 2021–Present • Responsible for handling inbound calls in Financial/Bank Services environment.
- Address customer’s concerns and provide best solutions in a timely manner.
- Provide accurate and complete information using their communication methods. Promoted to supervisor lead to assist new agents.
Customer Service
Representative, Concentrix
- Laredo TX — 2020–2021 • Responsible from problem solving to fit the customer needs of H&R Block.
- Seller Representative for Spectrum Internet and Mobile. Team Member, KFC Chicken
- Laredo TX — 2019–2020 • Cook, Cashier, Busser.
