Rolisha Handley

Accomplished healthcare and operations professional with 9+ years of experience specializing in provider relationship management and administrative leadership. Expertise in pediatric care coordination and market development, with a proven ability to manage complex operations for medically complex children. Highly proficient in Microsoft Excel and PowerPoint, leveraging data to execute direct marketing strategies and drive enrollment in virtual-first healthcare models.

EXECUTIVE SUPPORT MANAGER - BATON ROUGE ALLIANCE FOR STUDENTS - Baton Rouge, LA

(2026-03)

Partner closely with the CEO and leadership team to manage daily operations, market development initiatives, and organizational priorities in a fast-paced environment.

• Execute cross-functional projects and administrative workflows to ensure the identification and enrollment of eligible participants for strategic programs.
• Develop and maintain complex spreadsheets and high-level presentations using Microsoft Excel and Microsoft PowerPoint to report on organizational KPIs.
• Manage provider relationship management tasks by building positive relationships with community partners and key stakeholders to drive brand recognition.
• Lead office operations and implement workflow efficiency improvements that increase overall team productivity by 15% through meticulous project tracking.

RADIOLOGY TECHNOLOGIST ASSISTANT - BATON ROUGE GENERAL - Baton Rouge, LA

(2025-06)

Assist radiologic technologists with patient positioning and preparation for imaging procedures, ensuring high standards of pediatric care and safety.

• Prepare exam rooms and imaging equipment to optimize workflow efficiency, supporting a virtual-first mindset for digital record integration.
• Communicate effectively with a healthcare network of nurses and physicians to ensure timely delivery of services and high patient satisfaction.
• Maintain rigorous infection control standards and comply with HIPAA protocols to protect sensitive data for medically complex children.

RESIDENCY PROGRAM COORDINATOR - OUR LADY OF THE LAKE CHILDREN'S HOSPITAL - Baton Rouge, LA

(2024-01 - 2025-02)

Provided administrative leadership and provider relationship management for the Program Director within a leading healthcare network.

• Managed compliance with accreditation requirements for pediatric care programs, ensuring 100% adherence to governing agency standards.
• Executed all resident interviews and direct marketing communications with applicants to drive enrollment in specialized pediatric rotations.
• Coordinated re-certification training courses (BCLS, ACLS, PALS, ATLS) for 50+ residents to maintain high-quality care for medically complex children.

EXECUTIVE ASSISTANT - OUR LADY OF THE LAKE CHILDREN'S HOSPITAL - Baton Rouge, LA

(2022-03 - 2025-02)

Managed complex calendars for 5+ executive leaders, facilitating critical meetings for healthcare network development and strategic planning.

• Utilized Epic to manage work queues and patient data, ensuring efficient operations within a tech-enabled, virtual-first care model.
• Executed payment processing and vendor management for international partners, maintaining accurate financial records for health contracts.
• Managed multiple projects simultaneously, including market development initiatives and internal team-building events for 500+ onsite members.

ADMINISTRATIVE COORDINATOR - CENTER FOR AUTISM & RELATED DISORDERS - Gonzales, LA

(2020-08 - 2022-02)

Assisted the operations manager with high-volume schedule adjustments to optimize pediatric care delivery for children with ASD.

• Managed billable hours and enrollment requirements for patients, coordinating directly with health plans and insurance companies.
• Identified authorization needs for clients through direct communication with insurance providers to ensure uninterrupted medically complex care.
• Mentored staff and supported clinicians during center-based services, ensuring a mission-driven approach to patient engagement and care.

BEHAVIORAL TECHNICIAN - CENTER FOR AUTISM & RELATED DISORDERS - Gonzales, LA

(2018-08 - 2020-08)

Provided direct therapy to children with ASD, focusing on clinical service plans and long-term progress for medically complex patients.

• Collected and recorded data on service plan treatments, utilizing CRM software and Excel to track patient outcomes and functional living skills.

SALES ASSOCIATE - VERSONA - Baton Rouge, LA

(2017-11 - 2019-06)

Executed sales strategies to meet customer needs, developing skills in direct marketing and persuasive communication to drive brand loyalty.

Bachelor of Science - Health Science- Pre-Physician Assistant - SOUTH COLLEGE