Reduced operational downtime across multiple sites by rolling out a new escalation matrix and streamlining incident response processes.
Designed and launched a cost saving program targeting staffing gaps and turnover, resulting in improved retention and reduced overtime costs. In one such instance, this saved $90 million per month on average.
Built trust between internal teams and site partners by leading collaborative projects focused on continuous improvement and knowledge sharing.
Experience
Managed day to day logistics operations across multiple fulfillment centers, coordinating with cross-functional teams to reduce bottlenecks and improve delivery timelines.
Led initiatives to improve policy clarity and reduce ambiguity in standard operating procedures.
Built automated dashboards integrating multiple data sources to improve visibility into key performance metrics.
Trained and mentored junior team members, focusing on long-term development and retention strategies.
Acted as a subject matter expert, supporting retail business groups with the implementation of new workflow standards.
Played a key role in scaling department operations during periods of growth, including site readiness and process documentation.
Supervised warehouse operations, including inventory control, staffing, and safety compliance.
Trained new employees and assigned tasks based on individual strengths, helping build a more engaged and efficient team.
Conducted root cause analysis for product quality issues and implemented solutions to reduce losses.
Monitored labor allocation and optimized staffing levels to reduce overtime and improve productivity.
Promoted a safety first culture by leading daily huddles and enforcing consistent use of PPE.
