SR, 911 ENGINEER - AK Associates - Gainesville, FL
(2026-05)
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical documents in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Provided input to team lead regarding areas for process and procedural improvement.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Diagnosed and repaired 911 call-routing failures in Cisco/CPE interfaces, restoring service within hours.
- Configured and tested redundant SIP trunks and PRI circuits to eliminate single points of failure.
- Executed firmware upgrades on call-handling servers during maintenance windows, reducing post-patch incidents.
- Performed root-cause analysis after outages and recommended configuration changes that prevented repeat failures.
LEAD TECH/OWNER - Nature Coast Communications, Inc - Inverness, FL
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Designed network layouts and configured routers, switches, and firewalls for multi-site small business customers.
- Handled customer escalations and service agreements, restoring service satisfaction for residential and business subscribers.
LOW VOLTAGE TECHNICIAN - JA Floyd - Crystal River, FL
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Demonstrated system use, maintenance and care to customers.
- Installed and aligned CCTV cameras using RG59 coax and PoE switches, improving field-of-view coverage for customers.
- Tested low-voltage circuits with multimeter and insulation tester, isolating faults and reducing repeat service calls.
- Ran CAT6 and terminated keystone jacks per TIA/EIA standards, enabling reliable networked alarm communication.
2531 FIELD RADIO OPERATOR - United States Marine Corps - Camp Pendleton South, CA
- Streamlined inventory management through meticulous tracking of available radios, batteries, antennas, accessories.
- Encrypted and decrypted communications when sending and receiving messages.
- Enhanced communication efficiency by installing and maintaining field radio equipment.
- Provided reliable communication support for field operations, ensuring mission success.
- Configured encryption keys and key management procedures for tactical nets to protect classified traffic.
- Trained four junior operators on radio handoff procedures and radio etiquette for secure communications.
