Benefit Specialist at Globe Life American Income Division: McQuade Organization (2026-05 – Present)
- Build and maintain strong relationships with union members and their families through personalized client support and ongoing communication
- Conduct needs assessments and recommended appropriate coverage options to support clients' financial protection goals
- Processed high volumes of client information and documentation while maintaining accuracy, and organization
- Tracked and organized client policy data, follow-up activities, and service requests to ensure accurate reporting, timely resolutions, and efficient workflow management through SalesBase.
- Delivered exceptional customer service by educating clients on tailored benefit and insurance solutions based on individual needs.
Project Manager at Building Envelope Consulting (BECI) (2023-01 – 2026-05)
- Led cross-functional teams to ensure operational readiness and quality standards across 10+ concurrent client engagement, eliminating post-delivery rework and reducing risk exposure.
- Owned end-to-end project readiness and cross-functional coordination across 10+ teams, ensuring on-time launches, aligned scope, and clear execution sequencing within a $5M delivery portfolio.
- Optimized project communication and accountability by implementing milestone-aligned stand-ups and leveraging project management tools (NetSuite Oracle), which led to a 30% reduction in delays and enhanced team collaboration.
- Built structured documentation and reporting workflows using AI-assisted tools to reduce repetitive drafting and improve clarity across stakeholders.
Electronic Technician at Raytheon Technologies (2018-07 – 2023-01)
- Diagnosed root causes of system failures by collecting and analyzing test data, improving system performance by 20% using data analytics tools to structure findings and provide actionable insights for decision-making.
- Standardized lab processes and performance metrics, improving efficiency by 25% in managing 10+ technical projects through iterative testing and cross-team collaboration, streamlining project delivery timelines.
- Instituted advanced data collection methodologies and conducted detailed performance analysis of building systems, curtailing system failures by 15% and achieving a 3% increase in overall system uptime.
Aircraft Electrical and Environmental Technician at Air Force - Reservist (2018-06 – 2024-06)
- Trained 15+ new Airmen on auxiliary power unit (APU) systems and standardized operational procedures, enhancing team readiness and reducing operational errors by 20% through improved communication and training.
- Rectified system failures by executing diagnostics on 5+ complex aircraft subsystems, including air-conditioning and fire suppression, culminating in a tangible 25% reduction in overall system malfunctions.
