Ronald Torres

Bilingual customer service and administrative professional with experience in higher education, retail, patient interaction, and healthcare-related environments. Skilled in communication, organization, teamwork, and assisting individuals in fast-paced settings. Fluent in both English and Spanish, with strong adaptability and the ability to quickly learn new systems and procedures. Currently pursuing a healthcare career with training in phlebotomy and clinical laboratory procedures.

Administrative Assistant / Work-Study Student - Ivy Tech Community College - Evansville, IN

(2024-01)

• Provided administrative and customer support to students and staff
• Assisted with office organization, scheduling, and document management
• Communicated professionally with students in both English and Spanish
• Supported daily front-desk operations in a fast-paced educational environment
• Maintained confidentiality and professionalism while handling student information

Customer Service Associate - The Home Depot - Miami, FL

(2019-01 - 2024-12)

• Assisted customers with purchases, product information, and problem resolution
• Provided bilingual customer support in English and Spanish
• Maintained professionalism in fast-paced retail environments
• Collaborated with team members to improve customer satisfaction

Clinical & Laboratory Experience

• Performed venipuncture practice and specimen collection procedures
• Assisted with urine sample handling and blood specimen processing
• Observed centrifugation and laboratory preparation procedures
• Learned contamination prevention and patient safety protocols
• Gained exposure to outpatient clinical workflows and patient interaction

Nursing Track / Healthcare Studies - Ivy Tech Community College