Ronda Francis

Detail-oriented Titles Admin with over 4 years of experience in consumer vehicle title processing and administrative support. Proven ability to scrutinize documentation for accuracy, manage file organization, and ensure regulatory compliance. Skilled in APS assistance, lien perfection, and resolving exceptions.

Eager to leverage expertise in meticulous record-keeping and efficient workflow management to support AUTOPAY's operational objectives and contribute to timely, error-proof file management.

Consumer Title Processor - S3 Solutions, LLC - Englewood

(2022-02)

• Managed end-to-end processing of consumer vehicle title documentation to support auto loan lifecycles.
• Scrutinized title applications and loan packages for completeness, accuracy, and adherence to regulatory compliance.
• Administered paid-in-full reports, lien releases, perfected titles, title rejections, and resolved exceptions.
• Executed daily audits and follow-ups to ensure lien perfection and minimize rework.
• Delivered APS and credit union assistance, addressing member inquiries and managing documentation follow-ups.
• Facilitated the onboarding and training of new employees, offering peer coaching and procedural guidance.
• Functioned as a subject-matter expert for complex title scenarios and escalated issues.

Dealer Relations Manager - Automotive Titling Corporation

(2018-02 - 2022-02)

• Provided support to over 2,500 dealerships nationwide for vehicle registration and titling processes.
• Served as the primary liaison between dealerships, state DMVs, titling agencies, and Departments of Transportation.
• Ensured the timely and accurate processing of sensitive legal and financial documentation.
• Instructed dealerships and internal personnel on titling procedures, system navigation, and compliance standards.
• Maintained a State of Colorado Notary Public commission.

Business Management - Metropolitan State University