Customer Service Representative
(2025-04)
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Utilized CRM data analysis to identify trends, patterns, or recurring issues that required further attention or process refinement
- Maintained accurate records of all scheduled activities, including cancellations and rescheduling
- Managed permit application process, including documentations and submissions.
Volunteer Office Clerk - Department of Emergency Management - Hagerstown, MD
(2022-02)
- Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
- Trained new clerical staff members on office procedures including proper use of equipment
- Assisted in the coordination of company events, including venue selection and logistics planning
- Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
- Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
- Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
Self Employed/Manager - Staley's Furniture & Primitives - Hagerstown, MD
(2022-06 - 2025-03)
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Maintained high standards of quality control to ensure customer satisfaction
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Negotiated contracts with vendors to secure favorable pricing terms
- Managed multiple projects simultaneously within established timelines
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Created persuasive sales presentations and proposals that effectively communicated product features, benefits, and value proposition
Cashier - AC&T - Hagerstown, MD
(2019-02 - 2021-01)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Homemaker - Hagerstown, MD
(2013-05 - 2019-02)
Dietary Aide - Fahrney Keedy Home & Village
(2011-09 - 2013-01)
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Maintained accurate records of patient food intake, allergies, and special requests
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Aided in the setup and cleanup of dining areas before and after meal services
- Distributed trays to patients' rooms accurately according to prescribed diets
- Closely followed all safety protocols while handling kitchen equipment such as knives, slicers, ovens, etc
- Maintained confidentiality of patient information at all times in accordance with HIPAA regulations
- Washed dishes using industrial dishwashers or manually cleaned them following established procedures
- Followed infection control protocols while handling food items and maintaining personal hygiene
- Adhered to all safety regulations when operating kitchen equipment, including proper use of knives, mixers, blenders, etc
- Demonstrated knowledge of different diet types (e.g., diabetic, low sodium) and their specific requirements
Retail Wireless Consultant - U.S. Cellular - Hagerstown, MD
(2009-03 - 2011-05)
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
- Demonstrated extensive knowledge of wireless products and services, effectively communicating features and benefits to customers
- Consistently met or exceeded sales targets by actively promoting additional products and services to customers
- Assisted customers with device setup, troubleshooting, and technical support for various mobile devices
- Developed strong relationships with clients through personalized interactions, resulting in high customer satisfaction ratings
Cashier - Weis Market - Boonsboro, MD
(2010-03 - 2011-03)
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
