Roopachitra Rajagopalan

Dedicated and detail-oriented Product Quality Technician with hands-on experience in refurbished and assembly line operations specializing in in-process audits and final inspections, identifying defects, and ensuring that the products meet quality and performance standards.

Experience as an Operations Manager specializing in optimizing service delivery, streamlining processes, and leading cross-functional teams to exceed performance targets.

Product-Process Quality Technician at Foxconn LLC (2025-08 – Present)

• Perform in-process quality audits and identifying defects
• Analyze the defects to identify the corrective actions through root-cause techniques like 8-D, 5-Why, Fish-Bone analysis
• Coordinate with production and maintenenace to implement corrective actions across assembly-lines
• Ensure compliance with ISO quality standards

Product Tester at Foxconn LLC (2025-01 – 2025-07)

• Understanding SOPs and maintenance instructions to validate functional requirements for refurbished equipment
• Conduct Visual and dimensional inspections of refurbished products.
• Operate the zoom lens/camera/scanner to capture the unit defects and record the final output
• Identifying the cosmetic defects and exhibit strong attentive and analytical skills in the final inspections of incoming units to meet the expected productivity target on a daily basis

Cashier & Retail Sales Associate at Ross & Dollar Tree (2024-12 – 2025-01)

• Accurately process customer payments, including cash, credit, debit and gift cards
• Enhanced the customer experience by greeting and assisting shoppers; maintained merchandise displays to boost add-on sales
• Supported inventory management through restocking, unloading shipments, and cycle counts

Operations Manager/Trainer/Email Support Executive at Hinduja Groups (Airtel Telecom Process) (2005-08 – 2010-11)

• Managing Non voice operations for Airtel Telecomm Process
• Cost Control through effective utilization of available resources
• Ensuring monthly targets are met for both staff and process
• Manage, Motivate and Review the team's performance and ensuring the deliverance to highest possible extent
• Preparing and presenting Modules for Weekly, Monthly & Quarterly Business Reviews.
• Identifying areas of improvements for the team members through data analysis and ensuring their rectification through proper training and feedbacks
• Monitoring billing system/revenue generation for the Non voice process
• Organizing for Induction / Product / Process / Refresher training for the newly recruited and experienced agents.

Bachelor degree in Science (Chemistry)