MedAssist | Care Manager 06/2023 - 08/2023 • Responsible for assessing a patient's needs, developing personalized care plans, coordinating services with multiple healthcare providers, monitoring patient progress.
- Advocate for the patient's needs to ensure they receive optimal care Collaborate with family members and social workers to address both medical and social aspects of a patient's health.
- Create and follow a weekly call schedule for 40 patients. The requirements for this position changed, and all personnel in that department were let go by 08/30/2023. Myself included. S3 Resupply | Sleep Coach 07/2022 - 04/2023 • Responsible for assuring patient file accuracy.
- Upsell of products and meet monthly sales.
- Maintain patient’s call schedule.
- Inbound/outbound calls, and all other duties as assigned. Essendant | Customer Service Advocate 10/2021 - 03/2022 • Process holds, tracking, and backorders.
- Guide customers on self-service options. Provide quotes, pricing, and freight estimates. Complete order entry. Conduct stock checks and vendor/item inquiries. Issue resolution (delivery issues, credits, returns).
- Manage inbound/outbound phone calls and email.
- Follow up on and tracked customer satisfaction. Freelance | Tutor / Caregiver 09/2020 - 03/2021 • During the 2020/2021 school year I assisted several families with their children transitioning successfully to virtual school.
- I tutored five children between 1st and 5th grade, assisted with classwork, homework, and projects.
- Provided breakfast, snacks, and lunches. During the same time, I provided home care for an elderly family member.
- Assisted with personal hygiene, feeding, physical therapy, and administering medication with medical supervision. CubeSmart | General Manager 01/2018 - 06/2020 • Some of my daily activities are: Daily lock checks, cleaning, handling cash, interacting with customers, finding out the customer's storage needs and finalize leases. As well as upselling insurance and merchandise.
- I have worked with Storage Treasures.com. As part of the disposal sale process, I have cut disc, cylinder, and padlocks. I have also photographed and inventoried units. Overby-Seawell | Customer Service Representative 06/2017 - 12/2017 • Collected customer info, updated customer profile/account.
- Gather documents from insurance companies to support customer’s accounts.
- Answered questions regarding missing documentation and mediated with banks.
- Build customer loyalty. Aaron’s Inc. | Processing 04/2015 - 04/2017 • Called customer’s references and confirmed application info.
- Provided cross training to 6 staff members.
- Listen, document and escalate customer complaints.
- Collaborated with the customer service department whenever necessary.
Public
Storage | Relief Manager 08/2013 - 03/2015 • Performed daily lock checks, cleaning both office and property.
- Handled cash, interact with customers, finding out the customer's storage needs and finalize leases.
- As well as upselling insurance and merchandise. CVS Pharmacy | Shift Supervisor B 08/2011 - 05/2013 • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Managed cash stock and inventory balances.
- Additional duties included: Cashiering, photo lab, restocking, building end-caps, decorations.
