Rosa Mendez

Results-driven customer service and operations professional with 14+ years of experience in banking, sales, customer relations, and team leadership. Proven success managing teams, improving operational efficiency, training employees, and delivering exceptional customer service. Strong background in financial services, inventory management, staff supervision, and problem-solving.

Warehouse Manager at Smart Packaging (2019-07 – Present)

• Lead and supervise a team of 20 employees, assigning tasks and ensuring productivity goals are met.
• Maintain warehouse safety standards through training, compliance, and operational procedures.
• Manage inventory control processes and optimize warehouse organization and storage utilization.
• Track employee hours, commissions, and payroll-related records with accuracy.
• Support employee development through coaching, training, and performance guidance.

Personal Banker at OneWest Bank (2018-08 – 2019-01)

• Conducted financial needs assessments and recommended appropriate banking products and services.
• Delivered exceptional customer service while building and maintaining client relationships.
• Retained and expanded customer accounts through proactive relationship management.
• Consistently met sales, service quality, and productivity goals.

Call Center Representative at OneWest Bank (2015-02 – 2018-07)

• Handled high-volume inbound customer calls while maintaining service quality standards.
• Identified customer needs and provided effective solutions for banking products and services.
• Assisted clients with digital and self-service banking tools.
• Supported account retention efforts and strengthened customer relationships.
• Mentored and trained new employees on procedures, systems, and customer service expectations.

Office Assistant at Los Angeles Valley College (2013-09 – 2014-12)

• Performed administrative and clerical duties in a fast-paced office environment.
• Assisted students, faculty, and staff with inquiries and office support services.
• Maintained records and supported daily departmental operations.

Personal Banker at Wells Fargo Bank (2005-07 – 2011-01)

• Provided outstanding service to new and existing banking customers.
• Recommended financial products and services based on customer needs.
• Supported teller operations by approving high-value transactions.
• Consistently achieved sales goals and qualified for performance incentives.
• Mentored and trained new team members.

Associate Degree – Los Angeles Valley College (2014-12)