Owner - Buyers Direct - Fontana, CA
(2017-06)
- Create and maintain an online presence, promote their business, manage inventory, fulfill orders, and provide customer service.
- Plan the overall purpose and function of the store and hire a manager to oversee the day-to-day operations.
- Work with clients to develop and implement their vision.
- Offer recommendations and options based on client's needs.
- Make suggestions on opportunities or changes needed within the organization.
- Managing and operating an e-commerce website that sells products or services.
- Interact with customers to answer questions or resolve problems.
- Provide solutions and services within my scope of work and breadth of knowledge.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Monitored performance of personnel against goals set forth by the company.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Structured HR consulting services to support clients during organizational developments and changes.
Healthcare Customer Service Representative - Fortitude Hospice - Los Angeles, CA
(2021-01 - 2023-03)
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Compiled reports on patient visits for management review as needed.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Monitored trends in customer satisfaction levels through surveys and feedback forms.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Administrative Officer - Rucci Inc - Los Angeles, CA
(2015-01 - 2017-01)
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Greeted visitors warmly upon arrival at office reception area.
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Created comprehensive spreadsheets tracking project progress from start to finish.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Planned staff and training meetings and scheduled conference rooms.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Maintained front desk to provide positive first impression.
