Rosa Rex Labos

Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Owner - Buyers Direct - Fontana, CA

(2017-06)

• Create and maintain an online presence, promote their business, manage inventory, fulfill orders, and provide customer service.
• Plan the overall purpose and function of the store and hire a manager to oversee the day-to-day operations.
• Work with clients to develop and implement their vision.
• Offer recommendations and options based on client's needs.
• Make suggestions on opportunities or changes needed within the organization.
• Managing and operating an e-commerce website that sells products or services.
• Interact with customers to answer questions or resolve problems.
• Provide solutions and services within my scope of work and breadth of knowledge.
• Developed strategic plans to increase profitability and efficiency.
• Identified new opportunities for growth, expansion, and diversification.
• Negotiated contracts with vendors and suppliers.
• Maintained relationships with existing clients by providing superior customer service.
• Implemented quality assurance processes to ensure product excellence.
• Researched potential partners in order to expand services offered.
• Ensured compliance with local, state, and federal regulations.
• Monitored performance of personnel against goals set forth by the company.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Structured HR consulting services to support clients during organizational developments and changes.

Healthcare Customer Service Representative - Fortitude Hospice - Los Angeles, CA

(2021-01 - 2023-03)

• Greeted patients upon arrival and answered any questions they had about their visit.
• Scheduled appointments for patients using the electronic health records system.
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Updated patient files in accordance with company policy and procedure guidelines.
• Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
• Compiled reports on patient visits for management review as needed.
• Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
• Monitored trends in customer satisfaction levels through surveys and feedback forms.
• Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
• Developed strategies for improving customer experience while maintaining compliance standards.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Managed customer inquiries through telephone, email and social media interfaces.
• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.

Administrative Officer - Rucci Inc - Los Angeles, CA

(2015-01 - 2017-01)

• Organized and maintained filing systems for confidential documents, correspondence, and reports.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
• Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
• Performed data entry tasks including entering financial transactions into the company's accounting system.
• Greeted visitors warmly upon arrival at office reception area.
• Sorted incoming mail for distribution to appropriate personnel.
• Assisted in compiling monthly expense reports.
• Created comprehensive spreadsheets tracking project progress from start to finish.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
• Planned staff and training meetings and scheduled conference rooms.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Maintained front desk to provide positive first impression.

Bachelor of Science - Nursing - Southwestern University (2008-03)