Transportation Supervisor - United Natural Foods Incorporated (UNFI)
(2018-10)
Assisting management in the supervision of drivers and the staff in the Transportation Department.
- Implement the schedules for the UNFI drivers.
- Ensure daily changes are coordinated in an efficient, effective and productive manner.
- Assist in determining equipment needs
- Answer phone calls from drivers and customers
- Ensures DOT rules and regulations are being followed
Transportation Dispatcher/Backhaul Coordinator - United Natural Foods Incorporated (UNFI) - Aurora
(2016-03 - 2018-10)
- Schedule drivers to pickup backhaul loads from vendors while utilizing and maximizing driver hours and mileage from the delivery location to the vendor pickup location
- Call or email vendors to confirm the backhaul pickup
- Adjust loads based on pickup day and location
- Communicates effectively with customers and drivers providing concise instruction and information
- Assist drivers with directions, traffic and weather conditions or any pertinent information that could delay the driver in making the deliveries
- Answer multiple phone lines from assisting customers and drivers
- Understands and manages the Transportation Management System (TMS)
- Works with the IBL team to find and transition cost efficient freight from vendor to Distribution Center
Key Account Specialist - United Natural Foods Incorp. (UNFI) - Aurora
(2010-09 - 2016-03)
- Answered incoming calls from customers, vendors and brokers
- Reviewed trucks to make sure Key Accounts were not missing any of their orders.
- Responsible for monitoring all the orders for the Denver and Texas Safeway stores. Also maintained a holiday spreadsheet for these Safeway stores
- Worked with Key accounts such as Whole Foods, Safeway and Market of Choice with Inventory Reservations. By creating a reservation, this secured inventory which was exclusive for these customers.
- Safeway Key Account Specialist in which I monitored and track progress for new item set up. Maintain and update spreadsheets which are viewed by multiple departments. Data mining and consolidate files and reports for accurate spreadsheet. Create excel formula to manipulate data, create pivot tables and check data for errors.
Customer Service Representative - Anthem Blue Cross and Blue Shield - Denver
(2000-12 - 2010-07)
- Provide quick responses to member and provider written inquiries about benefits or claim inquiries
- Answered incoming calls from members, doctors offices or other insurance carriers
- Maintained HIPAA practices
- Reviewed and researched healthcare claims from members and providers
- Ensured that proper benefits were applied to claims
