Rosangela Rosario

Customer-focused dental receptionist and front desk professional with 5+ years of experience in customer service, healthcare administration, dental billing, and patient coordination. Experienced in scheduling, insurance verification, claims submission, and payment posting in busy dental practices. Bilingual in English and Spanish with strong communication, organization, and patient service skills.

Front Desk Receptionist - Admire Dental - Connecticut

(2026-02)

• Schedule patient appointments and manage daily front desk workflow
• Verify insurance eligibility and assist patients with insurance questions
• Collect copays and patient balances while maintaining accurate records
• Answer high-volume phone calls and assist patients with scheduling and inquiries
• Maintain HIPAA compliance and provide professional patient service

Dental Receptionist - Just Kids Dental - New Jersey

(2024-07 - 2026-01)

• Managed patient scheduling for a busy pediatric dental office
• Verified insurance eligibility including Medicaid and private plans
• Submitted insurance claims and assisted with prior authorizations
• Collected copays, posted payments, and maintained billing accuracy
• Provided bilingual assistance to English and Spanish-speaking families

Front Desk Supervisor - Hello Dental - Haledon, NJ

(2023-06 - 2024-06)

• Managed daily front desk operations for a busy dental clinic
• Scheduled patient appointments and coordinated provider availability
• Verified insurance eligibility and submitted insurance claims
• Processed patient billing, collected copays, and explained balances
• Handled high-volume phone calls while ensuring HIPAA compliance

Manager - Chick-fil-A - Wayne, NJ

(2019-11 - 2023-07)

• Delivered consistent high-quality customer service
• Supervised team members and assigned daily responsibilities
• Managed cash handling, safe counts, and nightly reconciliation
• Trained staff and supported daily store operations

Cashier / Sandwich Maker - QuickChek - Wayne, NJ

(2019-07 - 2019-11)

• Processed customer transactions using POS systems and assisted customers with store needs

Cashier - Super Supermarket - Paterson, NJ

(2018-11 - 2019-05)

• Handled cash transactions and assisted customers while maintaining store organization

Passaic County Community College (2019 - 2020)

Diploma - John F. Kennedy High School (2019)