Roschone Anderson

Versatile administrative assistant and office manager experienced in providing flexible administrative support within diverse organizations. Strong work ethic, ability to think analytically and creatively, with excellent communication and time management skills. Experienced multitasker and subject matter expert in building close client relationships.

Administrative Support - Express Employment Professionals - 730 High Street, Portsmouth, VA 23704

(2025-09 - 2026-04)

Managed calendars, scheduled meetings, handled phone calls, emails, and postal mail, filing, data entry, record-keeping, prepared reports, managed office supplies, greeted patients and citizens while being point of contact, processed co payments for insurance, insurance eligibility, third party vendors, and processed payment arrangements. Programs used Virginia State Tax Portal, ModMed program, Electronic Medical Records, Allergy Edge, and Nextel phone system

Personal Care Aide - Optimism Home Care - 1403 Air Rail Ave., Virginia Beach, VA

(2025-05 - 2026-02)

Provided physical and emotional care and support to home care clients and served as caretaker by preparing daily meals and performing light housekeeping, grocery shopping and transporting to and from doctor's appointments. Organized and planned daily activities for daily living and engaged with clients in building social skills.

Medical Records Assistant - Neurology Consultants of Tidewater - Norfolk, VA

(2024-09 - 2025-01)

Managed incoming and outgoing communications in a medical call center environment. Scheduled appointments, tests, and transportation for patients. Responsible for handling and transmitting medical records.

Operations Support Technician - City of Norfolk, Human Services - Norfolk, VA

(2024-12 - 2025-05)

Sorting, distributing and scanning incoming agency mail, posting received documents to case records, transferring and destroying client case records according to the Va. State Code, monitoring on site shredding of discarded agency documents, sending and receiving transferred cases between localities, issuing EBT Vault Cards to clients as needed, issuing EBT vault cards to customers, opening and closing client records and any other duties as assigned.

Administrative Assistant - ABACUS Staffing - Virginia Beach, VA

(2023-10 - 2024-09)

Processed delinquent accounts for the Public Utilities department in the City of Virginia Beach Treasurer office. Establish and maintain cross-reference files and establish file categories, prepare spreadsheets for accuracy for mail merge, coordinate using the Banner, Accurint and Aumentum systems to retrieve payments for garnishment processing. Perform data entry, and other administrative duties as assigned.

Provided general support to families and children in the Child Protective and Family Support. Assisted with facilitating team meetings to build a positive rapport with children and their families. Documented client contacts and interactions during family visitation and during transportation to and from various appointments.

Administrative Assistant - Priority Staffing - Chesapeake, VA

(2013-03 - 2023-11)

Managed the daily office activities, provided general support to visitors, provided detailed information on vehicle locations, transferred calls to various departments, organized and scheduled appointments and meetings, data entry, processing mail, filing, faxing, telephoning, photocopying, and reporting. Programs used Microsoft Word, Teams, and Outlook

Human Service Aide - City of Norfolk, Human Services - Norfolk, VA

(2019-04 - 2019-11)

• Assisted hearing and visually impaired, limited English proficient and low to moderate educational individuals and families by verifying and uploading personal information into the state system.
• Retrieve and upload applications into the State Verification Exchange System (SVES) for the Supplemental Nutrition Assistance Program (SNAP).
• Managed hard copy mail and responded to email and telephone inquiries regarding SNAP, data entry, and other administrative duties as assigned.
• Typed correspondence, interoffice forms, requisitions, and related documents.

Library Assistant - Norfolk Public Library - Norfolk, VA

(2014-02 - 2019-04)

• Communicated directly with library patrons.
• Provided instruction to library patrons on how to use the library computers, public access catalogs, locating reading materials, and using A/V equipment.
• Planned and promoted children and adult literacy programs, developed cultural and holiday display boards.
• Received and issued receipts for monetary transactions for various library materials and programs.

Associates Degree - Human Services - Tidewater Community College (2018-05 - 2022-12)

Certificate - Pharmacy Technician - Norfolk Vocational Education Center (2011-01 - 2011-05)

Certificate - Administrative Medical Assistant - Virginia Beach Adult Learning Center (1998-01 - 2000-01)