IT Security Analyst
System Logic, San Diego, CA
January 2019- Present
- Supported all Assessment and Authorization phases.
- Used FIPS 199 and NIST 800-60 to assist with information system identification and categorization.
- Ensured that all policies are in place and FISMA compliant.
- Categorized systems based on NIST SP 800-60 to identify the high-water mark.
- Documented and Updated Plan of Action & Milestones (POA&M).
- Perform Risk Management Framework using NIST 800-37 as a guide.
- Reviewed authorization documents for accuracy and correctness.
- Utilized NIST 800-53A to examine, interview and test security controls.
- Supported continuous monitoring based on FISMA standards and recommendations.
- Conducted security Assessment using NIST 800-53A.
- Coordinate operational designs, develop support plans, coordinate implementations, and provide second level support for Local Area Network (LAN), Base Area Network (BAN), and Wide Area Network (WAN) solutions encompassing heterogeneous platforms.
- Develop system support requirements by reviewing and analyzing customer business processes and evaluating available Enterprise Services (ES) and supplier capabilities.
- Support project teams in implementing new or upgraded designs and coordinate project efforts with support groups.
- Create plans that support implementation of changes.
- Participate in system support design and performance evaluation reviews.
- Advise on distributed network computing issues.
- Monitor and maintain security and integrity standards and controls.
- Assist in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need.
- Coach others in the application of new operational support technologies.
- Analyze user requirements and statistics to identify trends and resolve performance issues.
- Coordinate and approve updates of the site administration documentation.
- Keep abreast of emerging operational support technologies and industry trends.
- Recommend appropriate price/performance improvement opportunities.
IT Support Specialist
Cloud Tech- Herndon, VA
October 2014 – December 2018
- Provided IT support to Users in person and in a Virtualized Environment.
- Coordinated with Developers and Application Testers to resolve software issues.
- Cloned HDD in Laptops/Desktops using Clonezilla.
- Ran Scripts using PowerShell for clean software install on Customer ordered Laptops/Desktops.
- Installed missing Drivers in Laptops/Desktops.
- Updated Windows Operating Systems on Laptops/Desktops Offline/No Internet.
- Identified issue trends within software application.
- Created and monitored tickets using Jira ticketing system.
- Provided Weekly status updates on Open/In Progress tickets per SLA to Project Manager for review.
- Documented related problem and escalate issues to departments within Company policy.
- Used Active Directory to assist users having issues with password resets.
Service Desk Analyst
VMD Corp- Reston, VA
February 2012 – September 2014
- Supported the Federal Aviation Administration.
- Worked with Jira ticketing system.
- Solved 20 – 25 tickets a day.
- Provided support to users via Email and phone.
- Coordinated with 2 and 3 tiers to resolve tickets.
- Completed weekly and monthly reports.
- Managed team meetings every Friday morning.
- Analyze and troubleshot all software and hardware issues to assist in resolving customer issues.
- Managed users access control with the use of Microsoft Active Directory (AD) and Group Policy. Used Active Directory to disable improperly managed accounts.
- Monitored email and service desk ticket queues to ensure tickets were resolved in a timely manner.
- Reset passwords for users locked out through Active Directory.
- Installed and upgraded hardware and software/security patch deployments.
- Familiarity with remote support tools such as TeamViewer / LogMeIn / Connect wise screen connect.
