Rose Kelley

Dedicated and versatile healthcare professional with a BS in Psychology and a unique background blending clinical foundation with high-level supervisory experience. Skilled in case management, comprehensive care planning, client assessment, and crisis intervention, including conducting home visits. Proven track record in clinical documentation, medication administration, and managing Electronic Health Records (EHR) with strict confidentiality.

A strong leader and communicator with a background in customer service management, adept at supervising teams, optimizing fast-paced operations, and advocating for clients to navigate complex medical and insurance systems.

Case Manager - No Place Like Home - Nashua, NH

(2023-11 - 2026-01)

Home visit, client assessment, treatment planning, care coordination, and resource allocation to effectively manage caseloads. Key competencies also involve documentation (using systems like EHR), advocacy, crisis intervention, and interdisciplinary collaboration. Highlight these skills to demonstrate proficiency in improving patient outcomes.

LNA - Crotched Mountain Rehabilitation - Greenfield, NH

(2019-04 - 2023-08)

Medical and Psychiatric scheduling Appointments Exams and. Collaborates with Admissions & GHT/GHRS Case Managers to obtain up-to Date medication lists & Medical Records prior to first visit to the office. Uploaded patient medical records into the patients chart.

Recording vital signs, placing patients in exam rooms, preparing patient for exams. Assisting the health care provider with procedures, providing patient support during exams. Cleaning, Maintaining medical supplies.

As well as OJT Training- that focused on me learning to perform transthoracic echocardiograms, stress echoes, and 3D TEEs under the supervision.

Direct Support Professional (DSP) - Darlene wellner - Hillsborough, NH

(2015-02 - 2018-10)

• I provided support to her son, who has Asperger syndrome, in completing routine tasks, while simultaneously fostering his independence in these activities.
• I facilitated transportation to appointments and various activities.
• I offered assistance with activities of daily living and the development of communication skills.
• I encouraged positive behaviors through the application of positive reinforcement techniques.
• I possess strong organizational and interpersonal skills.
• I am detail-oriented.
• I demonstrate excellent verbal communication. I managed housekeeping duties. I prepared nutritious meals and snacks.
• I maintain a strong work ethic. I administered medications, monitored blood sugar levels, and provided insulin injections twice daily.

CSM Customer Service Manager - Walmart - Portland, ME

(2009-01 - 2014-11)

• Checking out, stocking, price changes, unloading, returns, cleaning, answering phones, taking messages, handling customers, doing interviews, scheduling new associates and training, ordering merchandise, inventory prep.
• Handling customer inquiries, complaints, billing questions, and payment extension/service requests.
• Staying calm, finding resources for problems, and designing the best solutions.
• Accomplishments: One of the biggest things I learned was that great service beats fast service every time because as long as the customer's happy at the end of the day, that's all that really matters.
• Skills Used: Excellent customer service skills, my love for working with the public, strong work ethic, my attention to detail, my readiness to listen to my customers and serve their needs to the best of my abilities.

Bachelor's degree - Psychology - Vermont (2008-10 - 2012-06)

High School graduate - General Studies - Pinkerton Academy (2004-09 - 2007-06)