Rose Rich

Enthusiastic, dedicated, goal-driven professional poised to transition 25-year background in education and customer service to excel in an administrative assistant role. Offer superior verbal, written, and interpersonal communication skills to foster positive relationships with customers, staff, and management. Flexible team player experienced with diverse populations with a proven record of working productively with others to find agreement and solutions.

Exceptionally organized and disciplined; experienced in maintaining records and tracking data. Successful at adapting and multi-tasking in a fast-paced, dynamic environment.

Volunteer Patient Advocate/Counselor - Obria Medical Clinic - Orange, CA

• Cheerfully greeted patients and visitors.
• Answered and routed all phone calls in a courteous and professional manner.
• Accurately scheduled and confirmed patient appointments.
• Admitted patients and input all personal, medical, and insurance information into database in a timely manner.
• Counseled and advised patients about clinic services.
• Assisted patients with enrollment in state medical assistance program.
• Collected laboratory specimens.
• Ensured the cleanliness and sanitation of the waiting area, restrooms, and exam rooms.
• Provided secretarial services such as copying, faxing, filing, and sorting.

Teller/Loan Clerk - VF Credit Union - Monroeville, AL

• Provided customer assistance with all financial transactions to include deposits, withdrawals, loan payments, check cashing and balance inquiries while ensuring a positive interaction with customers.
• Balanced all currency, coins, and checks at the end of each day.
• Assisted the manager in loan preparation and processing.
• Promoted and referred customers to additional banking services.
• Answered multi-line phone system in an expedient manner with friendly and professional attitude.

Teaching Grade 3 - Highlands Elementary - Dothan, Alabama

Managed and assumed all responsibilities of a classroom teacher that included professional development, communication with parents, teachers and administration, and administered varied methods of student assessment. Created and implemented differentiated lesson plans aligned with the respective district and state's standards. Enhanced students' academic and social growth by using numerous teaching strategies and techniques.

Teaching Grade 3 - Girard Elementary - Dothan, Alabama

Managed and assumed all responsibilities of a classroom teacher that included professional development, communication with parents, teachers and administration, and administered varied methods of student assessment. Created and implemented differentiated lesson plans aligned with the respective district and state's standards. Enhanced students' academic and social growth by using numerous teaching strategies and techniques.

Teaching Grades 4, 5, and 6 - Monroe Academy - Monroeville, Alabama

Managed and assumed all responsibilities of a classroom teacher that included professional development, communication with parents, teachers and administration, and administered varied methods of student assessment. Created and implemented differentiated lesson plans aligned with the respective district and state's standards. Enhanced students' academic and social growth by using numerous teaching strategies and techniques.

Teaching Grade 7, English and Social Studies - Richards Middle School - Columbus, Georgia

Managed and assumed all responsibilities of a classroom teacher that included professional development, communication with parents, teachers and administration, and administered varied methods of student assessment. Created and implemented differentiated lesson plans aligned with the respective district and state's standards. Enhanced students' academic and social growth by using numerous teaching strategies and techniques.

Bachelor of Science - Elementary Education with minors in History and English - Stephen F.

Austin State

University

Associate in Science - Office Support Specialist - Coastline Community College (2016-12-31)

Certificate - Medical Administrative Office Technician - Coastline Community College (2016-12-31)