WC and PI Case Manager and Scheduler - Orthopedic Network
(2020-08 - 2022-06)
- Assist patients in making, altering, and canceling medical appointments, accurately record patient information into Medisoft and our database, performed reminder calls for upcoming appointments
- Request diagnostic and medical records
- Follow up on all incoming leads
- Daily communication with providers and attorneys
WC & PI Office Manager & Administrative Assistant - Leonard Law Group, LLC.
(2003-12 - 2020-08)
- Answer a high volume of incoming calls and in person inquiries
- Good understanding of workers' compensation law including, preparing IWCC application for client benefits, preparing motions, settlement contracts, subpoenas to obtain clients medical records and itemized bills
- Retrieval of policy limits and declarations pages for defendant insurance, as well as UM (uninsured motorist) and med-pay limits for plaintiff insurance.
- Issue letters of representation and confirm defendant insurance coverage.
- Intake of new clients along with medical chronology and schedule patients with providers
- Confirm insurance claim information and open unreported claims
- Interviewed, hired, trained, set-up workstations, logins, etc. for new employees
- Maintained office inventory, paid office invoices, handled daily inbound and outbound mail
