Roselinda Louissaint

Bilingual Haitian Creole–English professional with experience providing community-based interpretation support for family and community members in banking, healthcare, and legal settings. Skilled in facilitating clear communication between Haitian Creole and English speakers while maintaining professionalism, confidentiality, accuracy, and cultural sensitivity. Experienced in handling sensitive personal and financial information in regulated environments.

Strong communication, active listening, client service, documentation, and problem-resolution skills. Seeking to leverage bilingual communication abilities and interpretation experience as a Haitian Creole Interpreter supporting immigration and USCIS-related services.

Personal Banker - WELLS FARGO - Miami, FL

(2023-10)

• Provide professional support to clients from diverse backgrounds by answering inquiries and identifying appropriate solutions.
• Handle confidential personal and financial information while following privacy, security, and regulatory requirements.
• Clearly explain financial services, account options, and procedures to clients.
• Maintain accurate documentation and update client information using internal systems.
• Research and resolve complex client concerns, escalating issues when appropriate.
• Collaborate with internal teams to resolve client needs promptly.
• Serve as acting branch lead during management absences and assist with escalated concerns.

Teller - WELLS FARGO - Miami, FL

(2022-04 - 2023-10)

• Processed high-volume transactions while maintaining accuracy and compliance.
• Assisted clients with account inquiries and service requests.
• Maintained confidentiality when handling sensitive personal and financial information.
• Verified information and maintained accurate records and documentation.

Shift Lead - WALGREENS BOOTS ALLIANCE

• Supported daily operations, employee needs, customer service, and issue resolution.
• Trained and supported team members on procedures and service expectations.
• Maintained accurate records and followed company policies and procedures.

Client Services Associate - FONTAINEBLEAU MIAMI BEACH - Miami, FL

• Provided professional client support in a fast-paced, diverse, and international environment.
• Managed client requests, scheduling, documentation, and administrative responsibilities.
• Coordinated with multiple departments to resolve concerns and ensure timely follow-up.

Haitian Creole ↔ English Interpreter - COMMUNITY & INFORMAL INTERPRETATION - Miami, FL

Provided Haitian Creole–English interpretation support for family and community members in banking, medical, and legal settings.

• Facilitated communication between Haitian Creole-speaking individuals and English-speaking professionals.
• Assisted individuals during banking and financial service interactions to support clear communication and understanding.
• Provided language support during medical appointments and legal appointments.
• Helped communicate questions, instructions, and general information accurately and clearly.
• Maintained discretion when assisting with sensitive personal, financial, medical, and legal information.
• Demonstrated patience, cultural awareness, active listening, and professionalism when assisting individuals with language barriers.

Master of Business Administration (MBA) - Finance - Florida International University (2025-07)

Bachelor of Business Administration - Florida International University (2021-04)