Roseline Marie Ilboudo

Reliable and adaptable customer service and operations professional with experience in the U.S. Army, hospitality, manufacturing, and e-commerce environments. Strong communication, organization, problem-solving, teamwork, and customer-service skills.

Experienced in training and assisting others, following detailed procedures, managing multiple responsibilities, and working effectively in fast-paced environments. Bilingual in English and French. Seeking a remote part-time or flexible customer service, customer support, administrative, scheduling, or virtual support position.

FOOD SERVICE SPECIALIST (92G) - U.S. ARMY - Fort Cavazos, TX

(2023-02 - 2026-01)

• Provided dependable service in a fast-paced environment while maintaining high standards for quality, safety, and customer satisfaction.
• Communicated effectively with team members and customers while handling changing priorities and time-sensitive responsibilities.
• Followed detailed procedures and maintained accountability for equipment, supplies, and daily operations.
• Worked with diverse teams and successfully completed responsibilities independently when required.
• Maintained professionalism and attention to detail while working under pressure.
• Demonstrated reliability, punctuality, teamwork, and strong organizational skills.

LEARNING AMBASSADOR - AMAZON

(2020-01 - 2020-12)

• Assisted with training and onboarding new employees in a fast-paced work environment.
• Explained workplace procedures and processes clearly to employees with different levels of experience.
• Answered questions and provided guidance to help employees understand their responsibilities.
• Helped create a positive and organized learning environment.
• Demonstrated strong communication, patience, leadership, and problem-solving skills.

ASSOCIATE - ALCON

(2018-01 - 2018-12)

• Worked in a professional, quality-focused environment while following established procedures and productivity standards.
• Collaborated with team members to complete daily responsibilities accurately and efficiently.
• Demonstrated attention to detail, reliability, and adaptability.
• Followed workplace safety and quality requirements.

COOK & RECEPTIONIST - HOTEL

(2016-01 - 2016-12)

• Provided professional and friendly customer service to hotel guests.
• Answered questions, assisted guests with requests, and handled front-desk responsibilities.
• Communicated with customers in a professional and welcoming manner.
• Prepared food while maintaining cleanliness, organization, and food-safety standards.
• Managed multiple responsibilities while maintaining excellent service.

Bachelor's Degree - Business Administration, Project Management - AMERICAN MILITARY UNIVERSITY (AMU)