Roselle Tolentino

Dedicated and hardworking in any kind of job position. Passionate in every details, especially if it's work related. Driven and motivated to help the organization thrives by increasing productivity. Skilled in prioritizing and completing tasks independently. Can work under pressure and is good at multitasking.

Asst. Cook - Margaritaville At Sea (Islander) - Florida Tampa

(2024-11-19 - 2026-01)

Sea base cruise ship contract

Kitchen staff (sutei) - Italianni's Restaurant Bonifacio High Street - Taguig, Philippines

(2023-08 - 2023-10)

Barista - Starbucks Philippines - Taguig, Philippines

(2022-10 - 2024-07)

• Maintained highest standards of conduct and personalised customer service.
• Certified Global Coffee Master.
• Barista Trainer.

Customer Service Representative - Telus International - Mckinley west, Taguig, Philippines

(2021-10 - 2022-07)

Travel account

• Assisted customers with product-related questions, feedback and complaints.
• Built rapport with customers through courteous and professional communications.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.

Customer service representative - Teleperformance - Makati City, Philippines

(2021-02 - 2021-11)

Financial account

• Assist clients with inquiries, process transactions, manage accounts and resolves the issues related to financial products and services, ensuring a positive customer experience.

Dining attendant/cashier - Mang Inasal - Divisoria KP TOWER, Philippines

(2018 - 2019)

Dining attendant/cashier - Chowking - KPMG Makati City, Philippines

(2019 - 2019)

Bachelor of Science - International Hospitality Management with Specialization in Cruise Line Operations - Lyceum of the Philippines University, Manila (2019 - 2023)