Communication Specialist, NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2022-10)
- Demonstrates effectiveness in collaborating with diverse individuals by consistently showing respect in all interactions, fostering cooperation and trust among team members, actively seeking input from colleagues, incorporating their perspectives, and offering assistance as needed.
- Engages with peers, supervisors, and stakeholders of varying backgrounds and viewpoints courteously and professionally.
- Prioritizes tasks, plans work strategically and utilizes time and resources efficiently to achieve assignment completion within established deadlines.
- Managed communications for the OCFO department by developing and updating web page content, creating talking points, feature boxes, and PowerPoint presentations to ensure clear and consistent messaging.
- Organized and facilitated monthly meetings with each OCFO unit to communicate initiative updates, promoting collaboration and departmental alignment.
- Independently identifies, prioritizes, and completes both routine and non-routine assignments ahead of or within prescribed timeframes.
- Develops contingency plans to proactively address potential challenges and setbacks, consulting with relevant parties as appropriate.
- Provides timely, specific, and constructive feedback, supporting team members in enhancing work quality and building new skills.
- Prepares written materials independently, ensuring they are well-organized, synthesize information from multiple sources, maintain an appropriate style and tone, are substantiated by facts, data, or evidence, and uphold high standards of spelling and grammar.
- Reviewed departmental communications, offering constructive feedback that improved clarity and increased overall effectiveness.
- Processed FOIA requests for the Office of Management, Administrative Operations, Information Technology Services, Human Capital, and Public Affairs.
- Coordinated the Front Office of Management (OM) Speaking Engagements itinerary for Senior Executives and Senior Advisors attending external conferences.
Front Office of Management Communication Specialist/Technical Assistant, NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2021-02 - 2022-10)
- Developed and executed OM communication strategies, processes, and initiatives that standardized and enhanced customer service delivery, contributing to increased customer satisfaction.
- Assessed communication needs and provided technical expertise to OM business units, creating and implementing employee-centric communication plans supporting OM programs and initiatives directed at both internal OM and broader OCC audiences.
- Served as the OM liaison with the Office of Public Affairs, coordinating both internal and external communications products, plans, and initiatives.
- Delivered technical counsel to OM staff and leadership regarding communication, marketing, and customer relations methodologies.
- Recommended and deployed communication strategies and tools to OM business unit leaders to strengthen the effectiveness of existing and new OM materials.
- Conducted research and produced a wide range of written materials tailored for distribution and presentation to targeted audiences.
- Developed and disseminated informational resources on OM programs, projects, and areas of interest to specific audience segments.
- Advised management on planning, developing, implementing, updating, and monitoring OM information for publication across various platforms, including OCCnet, OCC.gov, What's New at the OCC, What's New at HQ, and SuperVisions.
- Reviewed and edited OM content for digital communication platforms and other OM communication deliverables.
- Provided guidance on target audience selection, communication timing, marketing approach, and message phasing.
- Collaborated with OM project leads to identify, coordinate, and deliver effective communication activities aligned with major project milestones.
- Supported the organization and execution of communications events, including Headquarters-based meetings and engagements involving OCC officials for OM programs.
- Applied various computer software applications to produce spreadsheets, reports, surveys, and forms efficiently.
Technical Assistant, NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2018-04 - 2021-02)
- Provided analytical, research, and technical support to the Examiner Development Committee (EDC) by performing data retrieval, data analysis, and data mapping; creating or modifying databases; and preparing monthly reports and charts.
- Developed agendas, scheduled speakers, organized logistics, coordinated travel arrangements, and contributed content for agency career forums and experienced hire orientations.
- Assisted UCE Coordinator in monitoring examiner certification program by managing test preparation tasks and processing certificates.
- Support Senior Advisor with coordinating activities for the Examiner Development Committee (EDC).
- Worked closely with staff members in the unit by assisting with completing projects, tasks, and assignments that directly impact the accomplishment and performance of unit's goals and objectives.
- Gathered and compiled data to prepare routine, periodic, and special management and tracking reports.
- Developed the Examiner Development Committee SharePoint site to facilitate document sharing and collaboration.
- Scheduled and organized interviews for candidates in the Exam/Examiner Department to ensure timely recruitment.
- Created surveys for the Training Team Liaisons to complete for data report purpose.
- Delivered quality assurance programs for bank and non-bank supervision to ensure compliance and operational effectiveness.
Public Affairs Specialist (Internal Communication), NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2020-12 - 2021-02)
- Written and edited news releases, talking points, articles, fact sheets, and other material for distribution internally and externally to OCC.
- Developed and implemented communication plans that enhanced internal communications and increased employee engagement.
- Proposed and created employee messages, talking points, and various materials (intranet content, newsletters, digital signage, brochures, pamphlets, etc.) to strengthen understanding and support for agency mission, strategy, priorities, and activities.
- Written messages on behalf of the Comptroller for the Headquarters OCCnet.
- Planned and coordinated meetings and events with OCC officials for news media interviews.
- Researched, developed, and pitched story ideas to media representatives.
- Coordinated the posting of news releases to OCC Web sites, e-mail distribution lists, and news release distribution services.
Project Analyst, NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2020-03 - 2020-06)
- Managed resources and assignment responsibilities to accomplish milestones and meet deadlines.
- Prepared detailed action plans and schedules for program phases, aligning them with service goals, timelines, and policies.
- Provided critical project information and/or deliverables to key stakeholders.
- Planned and organized activities, prioritizing tasks to effectively achieve objectives.
- Performed detailed analysis to identify discrepancies in processes or data.
- Analyzed operations to discover potential areas for resource consolidation.
- Developed initial recommendations based on thorough research and analysis findings.
- Single supervisory platform that provides data, information, and analytics to make better decisions, in near real-time, to support the mission of the agency (safety and soundness).
Administrative Assistant, NB-IV - OFFICE OF THE COMPTROLLER OF THE CURRENCY
(2008-10 - 2018-04)
- Acted as the primary liaison to the Deputy Comptroller of Credit Risk and the Deputy Comptroller of Supervision Risk Management (SRM).
- Coordinated logistics and scheduling for National Risk Committee Quarterly Meetings, facilitating enhanced collaboration among principal stakeholders. Organized the Appraisal Subcommittee Yearly Symposium to foster effective communication and engagement among OCC Board Members and stakeholders.
- Reviewed documentation for the Deputy Comptrollers and provided succinct summaries highlighting essential information.
- Served as a central resource during major software implementation initiatives within OCC, disseminating technical information as required.
- Administered programs involving financial management, staffing, workforce planning, personnel processes, office space requirements, IT planning, and performance and operational metrics.
- Arranged meeting logistics and managed conference room accommodations for organizational events.
- Oversaw both domestic and international travel arrangements for the Deputy Comptrollers.
- Adhered strictly to information and physical security protocols, ensuring accountability for OCC equipment and safeguarding personally identifiable and sensitive bank data in all formats.
- Managed the Fiscal Year Budget for the Deputy Comptroller Risk Credit and Deputy Comptroller Supervision Risk Management Offices.
- Developed and assessed policy and operating procedures for program evaluation; established monitoring systems to track budget variances; interpreted OCC policies; and implemented controls to measure program effectiveness.
- Improved unit-level resource prioritization and allocation to address critical needs and mitigate risks.
- Contributed to the Supervision Strategic Initiative, supporting strengthened oversight of banks and federal savings associations.
- Fostered collaborative relationships with CNBE and CBS support teams by providing backup telephone coverage, resolving calendar issues, and ensuring timely dissemination of pre-meeting materials.
