AIC at High Haven Cannabis (2026-01 – Present)
Assistant in Charge managing budtenders and operations at a higher volume cannabis dispensary
- Delegating tasks to budtenders
- Providing positive moments of constructive criticism for budtenders by having one on one coaching moments
- Creating shells (similar to MSOs/product files) in Dutchie back office when prepping for incoming deliveries as well as using METRC to gather the manifests and invoices
- Experience working with IHeartJane backend and Aeropay (payment adjustments,etc.)
- Working a higher volume store and providing excellent customer service to each individual
- Cash handling and auditing registers throughout the day to ensure there are no variances
AIC at Terrabis Dispensary (2025-02 – 2025-12)
Assistant in Charge providing customer service and product knowledge in cannabis dispensary
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Maintained a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy customer access
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects and benefits of each option as well as provided guidance on dosage recommendations for various cannabis products based on individual tolerance levels and desired effects
- Managed cash transactions accurately using point-of-sale (POS) systems while maintaining a high level of integrity in handling financial transactions
- Assisted in inventory management by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed
CSR (Customer Service Representative) at Elite Call/ Hail 911 (2023-05 – 2025-01)
Customer Service Representative handling HVAC appointment scheduling and customer inquiries
- Calling current HVAC customer for Seasonal Maintenance
- Verifying customer information such as name, contact information, an appointment day, and time to ensure accuracy
- Utilizing scheduling software to check available appointment slots, and book appointments accordingly
- Answering customer questions about services pricing and policies related to appointments
- Addressing general customer service questions and concerns regarding appointments
Quality Control Inspector Packer at Jabil (2022-09 – 2023-04)
Quality control and manufacturing position responsible for visual inspection and preparation of finished products
- Responsible for conducting on-line visual inspection of finished products
- Stack goods into correct containers and prepare them for shipment
- Prepared pallets by following prescribed stacking arrangement and properly tagging products
- As an inspector packer my duties include moving products from the assembly line, inspecting product for damaged product, stacking all checked product onto skids
- Quality assurance machine operator
- Making sure the machine/ press is running correctly and producing the correct product, if not I am responsible for calling and finding a technician to fix the press
Team Lead at Old Navy (2018-08 – 2022-09)
Team Lead managing sales, merchandising, and customer service in retail environment
- Helped drive profitable sales growth by helping management plan company merchandising direction in assigned departments (i.e markdowns, signage, replenishment, marketing)
- Met merchandising standards
- Assist customers in fitting rooms, registers etc.
- Assist customers (i.e place online orders, inform customers about store sales and promotions)
