Roslyn Williamss

Dedicated Customer Service professional with 15 years of experience in managing high-volume calls and providing comprehensive product explanations. Proven expertise in cash handling, shift management, and meticulous data entry, achieving an accuracy rate of 99.75%. Eager to apply a customer-centric approach and strong problem-solving skills in a new Customer Service position.

Security Officer at Allied Universal (2024-10 – Present)

• Patrol parking lot
• Scan zones
• Monitor camera
• Closed mall lock doors

Cashier/ Shift Manager at Wawa (2015-08 – 2023-10)

• Managed financial transactions accurately, ensuring proper cash handling and balancing of registers at shift's end.
• Maintained food safety and quality by inspecting deli products for freshness, adhering to code regulations.
• Prepared a variety of specialty beverages, including smoothies and milkshakes, meeting customer satisfaction and demand.

Customer Service Representative at Duke Energy (2012-03 – 2013-08)

• Handled 100+ inbound/ outbound calls daily
• Data analysis, customer service, communication and technical skills related to their operations
• Proficiency in Microsoft
• Problem solving and troubleshooting
• Ability to handle customers complaints

Data Entry at ProLogistix (2008-06 – 2010-11)

• Verified the accuracy of source documents, achieving a 99.75% accuracy rate.
• Conducted thorough research to complete and finalize incomplete documents.
• Managed the maintenance of hard copy backups for sensitive information, ensuring data integrity and security.

High School Diploma in General Education – Penn Foster (2007-05 – 2007-05)