Roxana López
Sap Basis Admin / Microsoft 365 Administrator
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About
SAP Administrator and SAP Helpdesk Engineer with solid experience supporting SAP users in enterprise environments, combined with strong expertise as a Microsoft 365 Administrator.
Background includes SAP BASIS administration and SAP power user support for HCM and MM modules, providing Tier 1 and Tier 2 user assistance, troubleshooting access and authorization issues, documenting procedures, and escalating incidents as needed. IT experience, recognized for attention to detail, ethical standards, clear communication, and effective collaboration with technical and functional teams.
Experience
SEDAPAL - Lima - Perú
SAP BASIS ADMINISTRATOR
July 2010 - February 2025
MICROSOFT 365 ADMINISTRATOR
Februay 2019 - February 2025
PROJECT MANAGEMENT ASSISTANT
July 2020 - February 2025
ABAP DEVELOPER / POWERBUILDER DEVELOPER
March 2005 - June 2010
Education
B.S. IN SYSTEM AND COMPUTER ENGINEER - INCA GARCILASO DE LA VEGA UNIVERSITY, PERU
PROJECT MANAGEMENT DIPLOMA - SAN IGNACIO DE LOYOLA UNIVERSITY, PERU
ITIL FOUNDATION CERTIFICATE IN IT SERVICE MANAGEMENT - AXELOS – PEOPLECERT
