Roy Pham
Public Health student at Georgia State University
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About
Public Health student at Georgia State University with strong experience in customer service, team leadership, and community interaction. Skilled in communication, data awareness, and problem-solving with a growing focus on health equity, prevention, and population health. Seeking opportunities to apply public health knowledge in community outreach, research, or healthcare settings.
Experience
Customer Support & Sales Representative at GLSSWRKS & Kurosun (2024-03 – Present)
Provide customer support and sales representation with focus on service quality and client satisfaction.
- Deliver high-quality customer service by resolving inquiries and improving client satisfaction
- Process orders, returns, and exchanges efficiently while maintaining accuracy
- Analyze customer feedback to improve service processes and user experience
- Collaborate with leadership to exceed sales goals and optimize performance
- Train and mentor new employees on customer service and operations
- Maintain high standards of cleanliness and food safety practices
- Manage inventory and ensure product availability
- Adapt to diverse customer needs, improving overall satisfaction
Shift Lead / Barista at White Windmill (2022-09 – 2026-03)
Lead shift operations and provide barista services with focus on customer satisfaction and operational excellence.
- Deliver high-quality customer service by resolving inquiries and improving client satisfaction
- Process orders, returns, and exchanges efficiently while maintaining accuracy
- Analyze customer feedback to improve service processes and user experience
- Collaborate with leadership to exceed sales goals and optimize performance
General Manager / Barista (Key Holder) at Tan-Cha (2020-07 – 2022-08)
Manage daily store operations with full responsibility for scheduling, inventory, staff supervision, and business growth.
- Managed daily store operations including scheduling, inventory, and staff supervision
- Led a team of employees, increasing sales by 10%
- Conducted staff training on procedures, safety, and customer service
- Built relationships with vendors and business partners
- Monitored compliance with company policies and operational standards
Education
Bachelor of Science in Public Health – Georgia State University (2022-09 – 2026-03)
High School Diploma – Gwinnett School of Mathematics, Science, and Technology
