Roy Pham

Public Health student at Georgia State University with strong experience in customer service, team leadership, and community interaction. Skilled in communication, data awareness, and problem-solving with a growing focus on health equity, prevention, and population health. Seeking opportunities to apply public health knowledge in community outreach, research, or healthcare settings.

Customer Support & Sales Representative at GLSSWRKS & Kurosun (2024-03 – Present)

Provide customer support and sales representation with focus on service quality and client satisfaction.

• Deliver high-quality customer service by resolving inquiries and improving client satisfaction
• Process orders, returns, and exchanges efficiently while maintaining accuracy
• Analyze customer feedback to improve service processes and user experience
• Collaborate with leadership to exceed sales goals and optimize performance
• Train and mentor new employees on customer service and operations
• Maintain high standards of cleanliness and food safety practices
• Manage inventory and ensure product availability
• Adapt to diverse customer needs, improving overall satisfaction

Shift Lead / Barista at White Windmill (2022-09 – 2026-03)

Lead shift operations and provide barista services with focus on customer satisfaction and operational excellence.

• Deliver high-quality customer service by resolving inquiries and improving client satisfaction
• Process orders, returns, and exchanges efficiently while maintaining accuracy
• Analyze customer feedback to improve service processes and user experience
• Collaborate with leadership to exceed sales goals and optimize performance

General Manager / Barista (Key Holder) at Tan-Cha (2020-07 – 2022-08)

Manage daily store operations with full responsibility for scheduling, inventory, staff supervision, and business growth.

• Managed daily store operations including scheduling, inventory, and staff supervision
• Led a team of employees, increasing sales by 10%
• Conducted staff training on procedures, safety, and customer service
• Built relationships with vendors and business partners
• Monitored compliance with company policies and operational standards

Bachelor of Science in Public Health – Georgia State University (2022-09 – 2026-03)

High School Diploma – Gwinnett School of Mathematics, Science, and Technology