Customer Service Representative at Maximus (2024-01 – Present)
- Provide high-quality customer support in a fast-paced call center environment
- Handle inquiries, resolve issues, and ensure customer satisfaction
- Maintain professionalism while managing high call volumes
- Accurately document interactions and follow compliance procedures
Customer Service Representative at Teleperformance (2022-01 – 2024-12)
- Assisted customers with account inquiries, troubleshooting, and service support
- Met and exceeded performance metrics including call handling time and customer satisfaction
- Demonstrated strong communication and problem-solving skills
- Maintained detailed records of customer interactions
Sales Associate at AT&T (2020-11 – 2022-12)
- Delivered excellent customer service and met sales goals consistently
- Assisted customers with product selection and service plans
- Increased customer engagement through product knowledge and communication
Customer Service / Shift Lead at CVS (2019-05 – 2020-09)
- Supervised daily operations and assisted team members
- Managed inventory, stocked merchandise, and supported sales floor
- Handled customer concerns and ensured smooth store operations
Customer Service Associate at Walgreens (2016-02 – 2018-04)
- Assisted customers with purchases and product inquiries
- Maintained store organization and restocked inventory
- Provided friendly and efficient service
Shift Manager / Sales Associate at CVS (2015-08 – 2016-12)
- Promoted to Shift Manager, overseeing store operations and staff
- Assisted in inventory management and customer service
- Supported daily store functions and resolved customer issues
Gym Attendant / Referee at Texas Southmost College (2015-01 – 2016-03)
- Supervised gym activities and enforced safety regulations
- Provided equipment and assisted patrons
- Responded to emergencies and maintained facility standards
Army Specialist (E-4) at Texas National Guard (2013-11 – 2019-11)
Honorably Discharged
- Developed discipline, leadership, and teamwork skills
