Dispatcher at Conserv Building Services (2026-04 – Present)
- Coordinated service calls and technician assignments to optimize response times.
- Managed communication between clients and field staff to ensure accurate information flow.
- Utilized dispatch software to track service requests and monitor technician locations.
- Developed efficient routing plans to minimize travel time and enhance service delivery.
Owner / General Contractor at Velazquez Tile and Marble (2014-12 – Present)
- Executed independent contracting services for commercial and residential projects.
- Assessing new markets opportunities supporting strategic key business sales growth opportunities in the assigned region territory.
- Conducted consultations with clients to provide tailored quotes and detailed evaluations for intended services.
- Established and upheld strong client rapport, leading to increased repeat transactions and client recommendations.
Dispatcher at ARS Rescue Rooter (2025-01 – 2026-04)
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Project Sales Manager at Granite Empire (2023-11 – 2024-06)
- Formulated and executed strategies to acquire new customers and enhance retention of existing clientele.
- Defined and communicated team objectives while overseeing progress to ensure goal attainment.
- Achieved significant sales growth in granite and quartz through effective management of the commercial department. Drove team collaboration to enhance customer engagement.
- Delivered expert advice on product selections to enhance customer satisfaction and informed decision-making.
Installer at Verticals and Shower Doors (2022-06 – 2023-11)
- Assisted customers by addressing questions and delivering accurate information regarding available products and services.
- Installed heavy glass shower doors with precision and attention to detail. Assisted in the installation of semi-frameless shower doors to enhance bathroom aesthetics. Supported the fitting of framed shower doors to ensure proper functionality.
- Facilitated collaboration among team members to optimize workflow and achieve project objectives.
- Completed projects within budget constraints through careful planning and resource management.
Tile Design and Sales Representative at The Tile Shop (2015-05 – 2015-09)
- Facilitated customer inquiries by offering comprehensive insights into a diverse range of flooring materials, enhancing overall customer satisfaction.
- Addressed customer questions and provided insightful feedback to enhance product understanding and satisfaction.
- Achieved high client satisfaction by identifying needs and presenting tailored product solutions. Enhanced product understanding through comprehensive responses to client inquiries.
- Monitored and documented market trends through systematic research to inform strategic decision-making.
