Certified Medical Assistant - Motykie plastic surgery - West Hollywood, CA
(2025-09 - 2025-12)
- Provided comprehensive post-operative care for plastic surgery patients, ensuring safe recovery, comfort, and patient-centered support
- Greeted and roomed post-operative patients in a professional manner and assisted providers during follow-up visits
- Assisted with post-operative procedures including removal of sutures, staples, and rhinoplasty splints
- Administered provider-directed post-operative injections (including dexamethasone shots)
- Assisted with injectable post-operative treatments by preparing and mixing Kenalog (triamcinolone) with saline to address facial tightness, scar bands, and nasal stiffness following rhinoplasty
- Monitored patient recovery, responded to concerns, and escalated issues to providers as needed
- Instructed patients on post-operative care including wound care, nasal taping, and recovery protocols
- Collected patient allergy information, verified preferred pharmacies, and coordinated prescription orders as directed by provider's
- Sent electronic consent forms and pre-op instructions for patient review and completion
- Provided lab order sheets and coordinated required pre-operative testing and clearances
- Followed up with patients to ensure completion of labs, imaging, and outside medical appointments
- Communicated with external offices to track lab results and ensure timely receipt prior to Surgery
- Maintained clean, organized, and fully stocked exam rooms and front desk area
- Scheduled and confirmed post-operative and follow-up appointments while managing daily schedule changes
- Checked patients in and out, handled documentation, and maintained accurate visit records
- Performed sterilization of surgical instruments using autoclave systems, ensuring proper cleaning, packaging, and cycle monitoring in compliance with infection control standards
- Prepared injectable products including neurotoxins (Botox/Dysport) and dermal fillers, supporting providers with accurate reconstitution and treatment setup
- Coordinated patient follow-up care and maintained before-and-after photographic documentation to support treatment tracking and patient outcomes
- Documented patient visits, procedures, and treatment details in surgical records with accuracy to maintain compliance and continuity of care
Lead Medical Assistant - Skin Thesis - West Hollywood, CA
(2023-06 - 2025-01)
- Key Holder responsible for opening and closing clinic operations, ensuring compliance with daily protocols and security procedures
- Coordinated directly with the owner to oversee daily clinic operations and optimize workflow efficiency
- Managed full inventory lifecycle, including ordering, restocking, and vendor negotiations, reducing costs by 10%
- Led onboarding, training, and orientation of new hires; supported leadership in hiring decisions and team development
- Processed daily financial operations including cash handling, register reconciliation, and bank deposits
- Resolved payroll discrepancies and supported staff with HR-related concerns
- Performed front desk operations including multi-line phone management, appointment scheduling, patient check-in/out, payment collection, rebooking follow-up appointments, and upselling skincare products and services
- Supervised and motivated staff, fostering a collaborative and high-performing team environment
- Created and managed staff schedules to ensure optimal clinic coverage and efficiency
- Assisted physicians and nurses during cosmetic and surgical procedures, including Botox, dermal fillers, laser treatments, and post-operative care
- Prepared patients for procedures by reviewing medical history, obtaining consent, cleansing treatment areas, applying topical numbing agents, and ensuring comfort and readiness
- Provided patient education on pre- and post-operative care, answering questions and improving patient confidence and satisfaction
- Set up and broke down treatment rooms, ensuring all equipment and supplies were sterile and procedure-ready
- Supported live procedures by anticipating provider needs and maintaining a smooth and safe clinical environment
- Captured and managed before-and-after patient photography for documentation and marketing purposes
- Reconstituted neurotoxins (Botox/Dysport), prepared dermal fillers, and supported providers across multiple roles with precise product preparation and handling
- Supported retail sales through personalized product recommendations and treatment plan guidance
- Completed detailed charting of patient visits, procedures, and treatments in EMR systems to ensure accurate and compliant documentation
- Obtained and recorded patient vital signs and medical histories as needed to support safe and effective treatment planning
- Managed provider medication orders via phone and e-scripts, verifying details and ensuring timely processing with pharmacies
Front and Back Office Lead/Medical Assistant - Wave Plastic Surgery/Wave Medical Group - Los Angeles, CA
(2020-05 - 2023-02)
- Served as Key Holder, independently opening and closing the clinic and operating room while ensuring full compliance with safety and clinical protocols
- Managed high-volume patient communications, scheduling consultations, pre-operative and post-operative visits, and surgical procedures to maintain efficient clinic flow
- Maintained accurate EMR documentation, including patient charts, consent forms, operative reports, and post-operative instructions
- Prepared patients for surgical and non-surgical procedures through education, informed consent, and pre/post-operative care guidance
- Assisted with procedure and operating room setup, including injectable preparation, instrument organization, and room turnover according to surgeon preference
- Managed instrument sterilization using autoclave systems, including cleaning, packaging, and cycle monitoring to ensure infection control compliance
- Provided hands-on clinical care including PACU recovery support, patient discharge, wound care, drain management (stripping and removal), suture and staple removal, and rhinoplasty splint removal
- Prepared and assisted with aesthetic treatments, including patient cleansing, topical numbing, laser setup, and intra-procedure support
- Reconstituted neurotoxins (Botox/Dysport), prepared dermal fillers, and assisted providers with precise product handling and preparation
- Monitored post-operative recovery and ensured patient compliance with aftercare protocols, including compression garments and recovery instructions
- Conducted patient follow-ups and managed before-and-after photography to ensure continuity of care and patient satisfaction
- Served as Patient Consultant for surgical and non-surgical treatments, providing quotes, discussing financing options, and driving treatment conversions
- Delivered exceptional patient experience while recommending and upselling skincare products and treatment plans
- Processed payments, performed daily cash reconciliation, and maintained accurate financial and patient records
- Managed inventory for clinical, surgical, and retail supplies, ensuring optimal stock levels and cost efficiency
- Created and maintained reports on sales, performance, and inventory metrics
- Trained and onboarded new hires, supported hiring processes, and assisted with staff scheduling and daily clinic operations
- Completed detailed charting of patient visits, procedures, and treatments in EMR systems to ensure accuracy and compliance
- Obtained and recorded patient vital signs and medical histories to support safe and effective treatment planning
- Processed medication orders via phone and e-prescriptions, verifying details and coordinating timely pharmacy fulfillment
Medical Receptionist/Office Manager - Ortho Engineering Inc - Van Nuys, CA
(2018-05 - 2020-04)
- Successfully Completed opening and closing Clinic
- Work with hospitals other Clinics team to manage request for service from members and providers
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
- Billing and Coding Specialist
- Knowledge of health insurance companies reimbursements, and calculating deductibles
- Verified Patients Eligibility
- Scheduled, rescheduled, and verified patient appointments on a daily basis
- Collected and posted payments and record receipts
- Effectively Managed a high Volume of in based and out based customers and providers calls
Front Desk/Scheduling Coordinator - Facilitec West - Covina, CA
(2016-06 - 2018-04)
- Consistent in keeping clients up to date about general inquiries by telephone, via email, or in person
- Maintaining all information on filed records and keeping all filling system in alphabetical order
- Arranging weekly schedules and appoint them to specific technicians for certain store locations
- Responsible for managing the coordination of Technicians, vehicles and routes to provide a responsive service to the company's customers
- Providing estimates, cost and capabilities
- for proposals and projects execution analysis while ensuring the completeness and accuracy of the plans created
- Identify specific risks associated with executing planned activities
