Quality Assurance - BEACON HILL STAFFING GROUP - Boston, MA
(2022-10 - 2022-11)
Project: DIRECT FEDERAL CREDIT UNION – Administrative Support
- Quality assure the documents received for New Auto loans
- Scan and file the Mortgage and Auto loan documents
Implementation Specialist - BEACON HILL STAFFING GROUP - Boston, MA
(2021-09 - 2021-11)
Project: PANORAMA EDUCATION – Implementation Specialist
- Supported the process of getting Panorama's clients up and running on Panorama's platform
- Used internal tools to integrate two systems to pull out required data
- Log any errors during integration into the Bug Snag application
- Discussed/Reported issues on daily standup with project managers
Accessioning Technician - BEACON HILL STAFFING GROUP - Boston, MA
(2020-10 - 2021-02)
Project: BROAD INSTITUTE - Accessioning Technician
- Received and logged all incoming Covid Sample packages in Mercury (data management tool)
- Verify and validated all Covid samples data
- Log issues /deviation in Jira (Issue tracking system)
Business Analyst/Data Analyst - STATE STREET CORPORATION - Boston, MA
(2018-01 - 2019-02)
- Conducted analysis of business process and underlying data to formalize functional requirement for IT counterparts
- Practiced agile environment by participating in iteration meetings to handoff new functionalities to the development team and followed up the progress from Dev and QA teams on daily scrum calls
- Developed diagram flow usecases and user stories to deliver clear, detailed and complete understanding of the new functionalities
- Referenced Kanban board and worked closely with the IT team and scrum master on daily basis for smoother iteration's SDL cycle and timely signoffs
- Supported User acceptance testing phase of SDLC by creating automated test shells in BI suite-Spot fire
- Used IGC tool to understand the data flow within the repositories
Technical Admin - MOD DATA TECH - Cranston, RI
(2017-03 - 2018-01)
MOD DATA TECH provides services and turnkey solutions in the telecommunication industry.
- Responsible for designing the In Building wireless systems for different clients and carriers
- Prepare documentation and coverage plots for the town Zoning hearings
- Designed Outdoor and Indoor coverage solutions: iDAS, oDAS, Wi-Fi, Small Cells etc.
- Communicate the project progress and associated risks with the customers
Business Analyst/Data Analyst - STATE STREET CORPORATION - Boston, MA
(2015-03 - 2015-06)
- Interacted with the end users from different Business Units to understand and deliver optimal business process solutions
- Worked on Spotfire, Toad and Excel to perform data analysis that was used for cleaning and transforming data to TDR
- Wrote SQL queries to extract data from data repositories, worked with Pivots and performed V-Lookups in Excel for UAT purposes
- Created Use Cases diagrams and Users Stories based on the data analysis and performed UAT Testing including Complex Calculations
- Involved in Iteration review meetings with developers and project managers to review user-stories for the upcoming iterations and Kanban board updates on daily stand-up calls
Quality Assurance Assistant - ZEROCHAOS - Boston, MA
(2008-07 - 2010-12)
Project: State Street Corporation – Quality Assurance Assistant
- Functioned as a bridge between Offshore QA team and onsite mangers, business analysts and Developers
- Thoroughly apprehend the new business requirement and transfer knowledge to the offshore team, review their use cases scenarios and test cases and communicate issues and comments to onsite management and development team
- Maintained test plans, test cases and implemented testing strategy and approach for entire scope of testing
- Interacted with Business Users, Developers, and offshore QA team to resolve issues. Used my administrative skills to turn ineffective IT weekly status and triages into smooth and effective process
- Actively worked with ETL team and Data sourcing team for any data discrepancies
- Performed Manual testing by writing SQL queries to verify data from web application to 2 database stages and to target
Teller - EASTERN BANK - Boston, MA
(2005-06 - 2006-06)
- Assisted customers with routine account-related requests such as: fund transfers, funds availability, automatic fund transfers (AFTs), stop payments, inquiries about bank deposit, service charges, ATM and debit card usage and limits, checking and savings account transactions
- Researched and resolved customer problems, acting as the customer liaison between other banks
- Managed and balanced the branch in the absence of the seniors
Admin Assistant - PROFESSIONAL STAFFING GROUP - Boston, MA
(2001-11 - 2005-05)
Project: Massachusetts Disability Determination Services (Admin Assistant)
- Administer the process of DDS Trainers in their hiring and training of new examiners. Created and formatted documents including letters, memos, itineraries, status reports, presentations and other related documents
- Assisted other departments with their workload by entering claims into AS400 system and scheduling the claimant's interview with the examiners
Admin Assistant - PROFESSIONAL STAFFING GROUP - Boston, MA
(2001-11 - 2005-05)
Project: M.I.T Media Lab (Admin Assistant)
- Assisted Managers in Managing the UROP (Undergraduate Research Opportunity Programs). Determined Student's pay rate, processed their paperwork and scheduled their weekly work hours
- Organized the faculty meetings for Media Lab and faculty interviews for local and the international candidates
Teller - CITIZENS BANK - Boston, MA
(1999-10 - 2001-11)
- Handled customer account transactions: Deposits, withdraws, close and open accounts
- Assisted customer service team to identify customer needs and refer them to the institutes financial products and services
