Server at Selu Garden (2022-04 – 2024-12)
Delivered exceptional, personalized guest service in a high-end dining environment.
- Delivered exceptional, personalized guest service in a high-end dining environment
- Maintained comprehensive knowledge of food, wine lists, and seasonal menu changes
- Anticipated guest needs and provided attentive yet unobtrusive service
- Ensured accurate order entry and seamless communication with kitchen and bar staff
Server at Truffles Pub (2023-05 – 2024-06)
Delivered exceptional, personalized guest service in a high-end dining environment.
- Delivered exceptional, personalized guest service in a high-end dining environment
- Presented menus with detailed knowledge of ingredients, preparation methods, and chef specials
- Provided expert wine and beverage pairing recommendations to enhance the dining experience
- Maintained comprehensive knowledge of food, wine lists, and seasonal menu changes
- Anticipated guest needs and provided attentive yet unobtrusive service
- Handled guest concerns with discretion and professionalism to ensure satisfaction
Customer Service Agent at T-Mobile ADVENSUS Call Center (2010-04 – 2013-04)
Handled high-volume inbound and outbound calls while maintaining professionalism and efficiency.
- Handled high-volume inbound and outbound calls while maintaining professionalism and efficiency
- Assisted customers with inquiries, complaints, and product/service information
- Resolved customer issues promptly to ensure high satisfaction and retention
- Documented all interactions accurately in CRM systems
- Followed company policies, procedures, and quality standards
- Escalated complex issues to supervisors when necessary
- Maintained up-to-date knowledge of products, services, and promotions
- Achieved performance metrics such as call resolution time, customer satisfaction, and call quality scores
- Provided clear and effective communication in a fast-paced environment
- Demonstrated active listening and problem-solving skills to meet customer needs
Workforce Analyst Agent at ADVENSUS Call Center (2013-01 – 2015-12)
Analyzed call volume trends and historical data to forecast staffing needs and managed workforce planning.
- Analyzed call volume trends and historical data to forecast staffing needs
- Created and managed agent schedules to ensure optimal coverage and service levels
- Monitored real-time performance metrics (service level, AHT, occupancy) and adjusted staffing as needed
- Produced daily, weekly, and monthly reports on operational performance
- Collaborated with operations and team leaders to improve efficiency and resource allocation
- Identified trends and provided data-driven recommendations to enhance productivity and customer experience
- Managed shrinkage, adherence, and attendance tracking
- Utilized workforce management (WFM) tools and CRM systems for planning and reporting
- Supported capacity planning and long-term workforce strategy
- Ensured compliance with company KPIs and service standards
