Rukshi Lakes94

Dependable, safety-focused professional with hands-on patient care experience and a Personal Care Aide (PCA) certificate. Skilled in continuous patient observation, recognizing behavioral changes, calm verbal redirection, and escalating concerns promptly to nursing staff. Known for sustained attention to detail, multitasking under pressure, and courteous communication with patients, families, and staff. Comfortable learning new software and audio-visual technology; available for flexible shifts.

Messenger / Courier at U.S. House of Representatives (2023-05 – 2025-05)

• Sorted and tracked high volumes of incoming and outgoing mail with strict accuracy in a fast-paced, security-conscious federal environment.
• Prioritized and completed multiple simultaneous deliveries to staff offices on tight schedules.
• Exercised discretion and professionalism while handling sensitive correspondence and interacting with congressional staff.

Personal Caregiver at Home Advantage (2021-06 – 2022-12)

• Provided continuous one-on-one observation and care for patients, monitoring physical condition and behavior and responding quickly to changes.
• Verbally redirected and reassured patients to prevent falls and other at-risk behaviors and sought assistance immediately when a patient needed help.
• Assisted patients with daily living routines while following each client's individualized care plan.
• Maintained a clean, hazard-free patient environment, paying close attention to hygiene and removing potential safety risks.
• Communicated regularly with family members and care staff, sharing pertinent updates on patient condition and behavior at shift changes.

Customer Assistant at Burlington Coat Factory (2020-10 – 2020-11)

• Greeted, guided, and assisted customers with courtesy and patience.
• Collaborated with team members to organize merchandise and meet daily targets.

English-as-a-Second-Language Program – Northern Virginia Community College (2019-09)

High School Diploma (Ordinary Level) – Sri Lanka (2011-12)