Administrative Billing and Scheduling Specialist - Cincinnati Center for Psychotherapy and Psychoanalysis - Cincinnati, Clifton, Ohio 45219
(2020-09)
Responsible for day-to-day scheduling of Mental Health patients, registration, billing, CPT coding, and various administrative office duties. Support five doctors in the practice, making sure they receive all pertinent information needed for their patients. Responsible for contacting insurance companies regarding individual benefits, and responsible for collecting payments, updating billing software, and mailing out monthly statements.
This is a very detailed and fast paced environment, that requires CPT coding, Billing, and extensive administrative experience.
Administrative Specialist II - Duke Energy - Cincinnati, Hartwell, Ohio 45216
(2019-02 - 2020-09)
Administrative Professional working with Transmission Supervisors. Responsible for day to day administrative duties working directly for two supervisors at Duke Energy. Manage calendars, appointments, and meetings.
Administrative point person for the Hartwell location. Manage conference and travel for the department personnel. Additional detailed administrative duties including but not limited to the following: Process Auto Damage claim paperwork for Midwest Ohio and Kentucky.
This is very detailed gathering of paperwork dealing with online process and time sensitive submission to the Claims investigator for payment and processing.
- Administrative person responsible for handling Transmission Auto Damage Claims for the Mid-West area. This timely task consists of executing multiple software platforms and gathering of information needed to accurately provide packs to the auto damage claims representative.
- Process billing and demographic information for Auto Damages for payment submission
- Work with Material Manager to assure they receive material sheets for proper ordering of supplies related to auto damages
- Process reports for supervisors to align and keep the budget in target range, and discuss any discrepancies
- Responsible for creating work orders related to Aerial Patrol jobs
- Responsible for Approving Aerial Patrol findings in the Maximo Duke System
- Responsible for completing/ closing out Aerial Patrol work in the Maximo system once the job has been completed.
Administrative Specialist I - Duke Energy - Cincinnati, Hartwell, Ohio 45216
(2018-09 - 2019-02)
Responsible for day to day administrative duties working directly for two supervisors at Duke Energy. Manage calendars, appointments, and meetings. Administrative point person for the Hartwell location. Manage conference and travel for the department personnel.
- Manage employees time and attendance in the My-time System
- Process Payroll for 16 employees in the Transmission department
- Back-up person for attendance/payroll in other departments on vacation or sick
- Process contractor invoices and accounting for the department
- All ordering for the department
- Schedule meetings
- Track training
- Arrange travel for department
- Process expense reports for department
- Responsible for setting up monthly safety meetings and arranging food
- Run weekly reports
- Employee files
- Other duties as assigned
Administrative Assistant to the Clinical Director - Cincinnati Children's Hospital Medical Center - Cincinnati, OH
(2015-07 - 2017-12)
Administrative Supervisor - Cincinnati Children's Hospital - Cincinnati, OH
(2001-01 - 2015-07)
Responsible for hiring Contracted XLC temporary employees, helped with quarterly and yearly budgets for the Dept, Supervised 9 employees, managed multiple calendars, go to person for all administrative questions and concerns.
- Utilized Kronos system for staffing, scheduling, and Payroll.
- Hired and trained the XLC Support Services Administrative Staff
- E-Comp budget and compensation preparation for managers
- Staff Evaluations and Calibration for managers
- Direct Support Supervisor for Staffing Coordinator, Health Unit Coordinators, and Equipment Tech
- Interviewed, hired, and prepared orientation for support staff
- Provided orientation binders for all clerical staff in the department
- Attended Hospital Management and Patient Services Management Services Meetings and provided feedback with various break-out sessions
- Monitored supplies for the mother's lactating rooms
- Administrative point person/liaison for staff concerns
- Managed Senior Clinical Director's and Director's calendar, mail, telephone calls, and various administrative assignments such as: facilitator at meetings
- Arrange all conference and travel for the department
- Managed budgetary expenditures for the department in Patient Services
- Member of Children's Hospital orientation - provided tours to new employees monthly.
- Resource person for other administrative personnel house wide
- Provided clerical support for the Outpatient GI Department and Administrative Staff
- Facilitated Health Unit Coordinators Staff Meetings
- Oversee staffing coverage for Health Unit Coordinators and Equipment Tech
- Attended family rounding to increase patient and family experiences, and to increase patient and family satisfaction scores
- Responsible for employees files, mailboxes, and keys
- Active participant in Shared Governance; management representative for unit activities
- United Way and March for of Dimes team Captain, Cincinnati Walks captain
- Responsible for the Outcomes Board Updated and organized the family experience outcome board as well as family for family activities.
- Human Resources Orientation tour guide for new employees
- Human Resources Employee Activity Committee member
- Party Organizer for annual picnics and annual "Winter Wonderland" Holiday party
- Worked with the purchasing department on annual POs and semi-annual purchasing of supplies.
- Networked with various vendors for new and broken equipment. Managed external contracts with various vendors
- Managed the nurse Hill-Rom locators for the RNs and PCAs
- Maintained conference room calendars for room scheduling
- Maintained contracts with Wallingford Coffee for supplies coffee for parents
- Trained Clerical Staff on basic Microsoft Word and Excel
- Discussed and reviewed annual goals with staff
- Responsible for overseeing the refrigerator monitoring on the unit for proper temperature
- Submitted Systems access electronic forms for staff access to various house wide systems and databases
- Held monthly staff meeting with clerical support staff
- Prepared awards, banners and flyers for staff recognition monthly parties
- Organized and submitted the support staffs 6-week schedules
- Assisted with maintaining a balanced FTE. Supported the budget.
- Weekly monitoring of staff schedules and printing/posting schedules
- Maintained the staff's emergency evacuation plan and preparedness binders
- Maintained the staffs emergency telephone tree
- Planned catered meals for staff during critical shifts
Administrative Coordinator/Supervisor - Cincinnati Children's Hospital - Cincinnati, OH
(1990-03 - 2000-12)
Responsible for the day to day operations and supervising of the clerical support staff in the Blood and Bone Marrow Transplant Dept. Overall responsible for detailed scheduling of the transplant kids, and was the liaison for multiple departments.
- Utilized Kronos system for staffing, scheduling, and payroll
- Blood and Marrow Transplant & Hematology Oncology Dept.
- Point person and main Floor Coordinator
- Hand Hygiene monitoring for the Patient Services Division
- Requisition supplies and services for the division using hospital credit card or department budget number
- Responsible for scheduling various detailed and complexed Bone Marrow Transplant visits for perspective pre-transplant patients.
- Hired and trained all clerical support staff
- Obtained medical record numbers for new patient visits. Liaison between various institutions regarding x-rays and pertinent information. Interacted on a daily basis with billing supervisors regarding insurance and pre-certifications
- Assisted the Director with budgets
- Processed payroll for the division of more than 100 members
- Typed daily manuscripts for the Divisional Director for publications
- Assisted with grant funding which generated millions of dollars to the Research Division
- Retrieved daily dictation for manuscript preparation and draft submission for Divisional Director
- Hired and trained the XLC Support Services Administrative Staff
- Arranged travel for the division as well as expense reports
- Responsible for all office equipment and supplies
- Responsible for conference and travel for the division
- Provided how to lists for the hospital wide administrative staff to utilize
- Provided orientation for hospital Administrative Assistants and saved on the cloud drive for all to utilize
Services Coordinator I - Service Coordinator II - Cincinnati Children's Hospital - Cincinnati, OH
(1988-03 - 1990-02)
In the role of Service Coordinator, secretary in the Hematology/Oncology/Bone Marrow Transplant Division. Service Coordinator's play a much broader role to assure the entire division is supported thereby offering excellent patient care.
- Responsible for processing payroll
- Processed check requests and managed the Director's calendar.
- Administrative Support in Hematology/Oncology Division
- Processed supply requisitions and hospital credit cards for purchases for the division
- Responsible for personnel files and patient charts
- Called families for return Bone Marrow Transplant Work-ups and return visits
- Scheduled detailed Pre-Bone Marrow Transplant tests and procedures
Clerk II - Cincinnati Children's Hospital - Cincinnati, OH
(1986-01 - 1988-02)
Worked in the Outpatient Clinic in Hematology/Oncology. Scheduled patients for follow-up.
