Ruqaya Alloo

Detail oriented analytical professional with 5 years at Aon supporting risk and insurance programs for public entity clients, including LA County and BART, analyzing claims and exposure data to identify trends and preparing reports for client executives. I also bring 3.5 years at ADP owning a portfolio of 35 clients worth $1.75M and resolving compliance issues across federal, state, and local jurisdictions. My background includes preparing analyses and exhibits used in client facing reports, coordinating with third party administrators, and self teaching R to process datasets exceeding Excel capacity.

I am comfortable learning new technical and financial concepts quickly and am looking to bring that analytical foundation to employee benefits underwriting support.

Risk Analyst at Aon (2021-06 – 2026-03)

• Served as the primary point of contact for public entity clients across 50+ accounts including LA County and BART, coordinating compliance requirements and ongoing program administration.
• Analyzed claims and exposure data across workers compensation, auto, and general liability lines to identify trends and validate results, using Excel based models and spreadsheets to support client reporting.
• Prepared analyses and compliance reports for client stakeholders, translating complex data into factual findings that informed annual fiscal budgeting and claims reserve decisions.
• Acted as liaison between clients and third party administrators to resolve service issues and support timely claim and coverage resolution.
• Coordinated Certificate of Insurance requests across public entity accounts, securing required information from internal teams and carriers and maintaining accuracy across a high volume of requests.
• Managed competing deliverables and timelines across concurrent accounts, applying project management skills to keep each account on schedule; self taught R to process datasets exceeding Excel capacity.

Account Manager, Client Services at ADP (2017-12 – 2021-06)

Promoted through three roles: Client Support Specialist to Associate Account Manager to Account Manager

• Owned a portfolio of 35 clients with a combined annual value exceeding $1.75M, serving as primary point of contact through the full client lifecycle and driving retention through proactive relationship management.
• Resolved complex payroll and tax compliance issues across federal, state, and local levels by coordinating across internal teams and external stakeholders, protecting clients from costly penalties.
• Consistently maintained strong Net Promoter Scores across the portfolio and mentored 2 incoming account managers on client management best practices and company standards.

B.A. in Economics – University of Southern California (USC)

Minor in Financial Mathematics – University of Southern California (USC)