Claim Investigator - Bank of America Claim Investigator, ACT Technologies - Logan, UT
(2019-01 - 2025-01)
- Insurance Agent of the Month nine times for achieving 200% of average claim processing. Reward consists of combining attendance, speed, and accuracy while maintaining a vision towards effective program implementation.
- Handled sensitive client information with utmost confidentiality and professionalism, demonstrating a commitment to ethical standards in the handling of life insurance claims.
- Demonstrated ability to balance projects and deadlines, ensuring accuracy and efficiency while maximizing expense management.
- Proactive in resolving issues and setting up processes to improve service paying and denying customer insurance claims with various adequate investigations, decisions, and multiple tasks, while utilizing classification techniques for streamlined processing.
Transcription - Self-employed
(2025-03)
Transcripting poems while incorporating elements of language learning for personal development.
Computer Lab Monitor - Utah State University - Logan, UT
(2013-01 - 2019-01)
- Reorganized computer components to update the lab rooms, enhancing the environment for students.
- Monitored the lab, by verifying students as they entered while ensuring compliance with fees associated with lab access.
Aggie Rec Center Monitor - Utah State University - Logan, UT
(2016-01 - 2019-01)
- Monitored the recreation facility as students came to exercise, emphasizing healthy living and community wellness.
- Verified identification, processed payments, and managed sports equipment related to student activities and tuition assistance programs.
- Performed unloading and lifting tasks to organize sports equipment, demonstrating effective machinery management.
- Light janitorial duties to uphold a clean and welcoming environment.
Volunteer - Volunteer Service - Salt Lake City, UT
(2011-01 - 2013-01)
- Transcribed historic audio files, contributing to the preservation of family care and heritage.
- Shelved books in the Family History Library to enable patrons to find their ancestors, fostering knowledge of surrogacy and military history within the community.
