Implementation Project Manager - ADP Inc
(2025-10)
- Managing 401 K plans implementation lifecycle while using organizational tools and skills.
- Maintain effective communications during welcome calls as well as go main point of contact throughout lifecycle.
- Provide efficient status updates for leadership.
- Creating status reports that track details of positions the plans go through within the implementation process.
- Advise peers on organizational tools and strategies to use to manage book of business such as Microsoft planer and one note.
Senior Data & Reporting Professional / Project Manager - Humana Inc.
(2023-01 - 2025-10)
- Led two enterprise reporting suite projects for Contract Load and Credentialing, ensuring on-time delivery and cross-department collaboration.
- Designed and deployed an OH Medicaid Search database in Power BI, reducing provider lookup time by 40% and enabling automated data refreshes.
- Managed AMA Data Load processes, ensuring 100% accuracy of credentialing data flow to operational systems.
- Built a three-year Apex Count dashboard in Power BI, improving leadership’s ability to track and resolve cases in real time.
- Developed SQL-based monthly Medicaid credentialing reports, cutting manual reporting time by 35%.
- Created onboarding documentation with screenshots, SQL code samples, and process guides, improving new-hire productivity by 25%.
- Delivered side-by-side training to associates on TAT reporting, ensuring coverage and continuity of operations.
Group Medicare Communication Consultant - Humana Inc.
(2019-08 - 2022-12)
- Coordinated over 50 Group Medicare account implementations, including communication strategies, retiree seminars, and enrollment materials.
- Partnered with legal, compliance, and data teams, reducing project turnaround by 5–10 days and ensuring timely delivery of enrollment documents.
- Consistently received commendations from market representatives for accuracy, accessibility, and customer service.
- Presented communication strategies to clients during implementation calls, strengthening relationships and improving adoption rates.
Senior Business Intelligence Engineer - Humana Inc.
(2016-04 - 2019-08)
- Developed SQL queries and Access reports supporting Provider Contracting, improving decision-making on network adequacy and provider expansion.
- Produced GIS-based density maps and distance calculations, enabling compliance with CMS adequacy standards.
- Automated ad hoc reporting using Access queries and Excel dashboards, reducing manual workload by 30%.
Strategic Communications Consultant - Humana Inc.
(2014-11 - 2016-04)
- Managed two of the department’s largest annual projects (ANOC EOC & Provider Directory), meeting all deadlines and receiving multiple leadership commendations.
- Established process improvements that enhanced collaboration between IT and business teams, reducing defect reconciliation issues by 20%.
- Advised business partners on coding and communication strategies to ensure compliance and accuracy in Medicare documents.
Provider Contracting Analyst - Humana Inc.
(2013-10 - 2014-11)
- Supported Medicare Advantage expansion by guiding contracting staff and delivering network adequacy reports.
- Leveraged SQL, Access, and Quest Analytics to create reports that improved decision-making for hospital and provider contracting.
- Designed SharePoint pages to centralize resources, improving team efficiency.
Account Installation Coordinator (Commercial) - Humana Inc.
(2011-12 - 2013-10)
- Installed 91 benefit groups within 3 months, surpassing service level goals by 1.9 days per group.
- Enhanced reporting dashboards for tracking cycle times and metrics, streamlining leadership reporting.
- Assisted in candidate interviews and onboarding, contributing to improved team performance.
Product Build Contract Specialist - Humana Inc.
(2008-01 - 2011-12)
- Managed Medicare product builds, ensuring accuracy in benefits setup and compliance with CMS standards.
- Resolved benefit plan issues, reducing claim suspensions and avoiding financial penalties.
- Developed and maintained product records aligned with system infrastructure and market strategies.
Initial Claim Medicare Specialist - Humana Inc.
(2006-02 - 2008-01)
- Processed Medicare Supplement claims at a rate of 14+ claims per hour while maintaining accuracy standards.
- Automated CAS claim processes through macro development, reducing processing time per claim by 20%.
