Ruth Corral

Bilingual and compassionate Medication Technician with 3 years of experience in medication administration. Skilled in greeting patients, scheduling appointments, managing medical records, answering phones, and providing excellent customer service. Strong communication and organizational skills, with the ability to handle multiple tasks while maintaining professionalism and patient confidentiality.

Dedicated to creating a welcoming environment and supporting quality patient care. Eager to bring my experience, reliability, and commitment to exceptional service to your team.

Willing to relocate to: Baytown, TX Authorized to work in the US for any employer

Medication Technician - Lodge at Pine Creek - Baytown, TX

(2026-06 - 2026-09)

• Administering Medication: Giving correct dosages of oral, topical, or other prescribed medicines following the "six rights" of administration.
• Record Keeping: Documenting every dose given in patient records and updating medication administration records (MARs).
• Patient Monitoring: Watching patients for side effects or unexpected reactions and reporting changes to licensed nursing staff.
• Inventory Management: Storing drugs safely in locked carts, ordering refills, and logging controlled substances.
• Basic Care: Assisting residents with daily activities like grooming, mobility, or feeding when required.

Customer Service Representative/ Drug Testing Collector - DISA - Pasadena, TX

(2025-05 - 2026-06)

Cash handling expierience. Interaction with clients face to face. EMR systems, Data Entry, Office Suite and Patient Registration Software. Managed client inquiries regarding safety protocols and Occupational Health requirements, ensuring seamless service delivery. HIPAA Compliance, EMR/EHR systems, Clinic Inventory Management.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

Medtech - Waterford - Baytown, TX

(2024-03 - 2025-04)

• Administered medications to patients according to prescribed dosage and schedule
• Monitored patients for any adverse reactions or side effects from medication
• Maintained accurate records of medication administration and patient response
• Collaborated with healthcare team to ensure proper medication management and adherence to treatment plans
• Assisted in the ordering, storage, and inventory control of medications and medical supplies
• Provided education and support to patients and their families regarding medication usage, potential side effects, and precautions
• Responded promptly to emergency situations involving medication errors or adverse drug reactions
• Followed all safety protocols when handling controlled substances or hazardous medications
• Developed strong relationships with patients by providing compassionate care during the administration of medications
• Collaborated with physicians, nurses, and other healthcare professionals in developing individualized care plans for each patient
• Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
• Participated in ongoing training programs on new medications, procedures, or regulations affecting caregiving practices
• Maintained confidentiality of patient information at all times while adhering to HIPAA regulations
• Assisted with personal care activities such as bathing, grooming, dressing, toileting as needed by the patients
• Served as a reliable resource for colleagues regarding questions about specific medications or dosages
• Closely monitored vital signs such as blood pressure, heart rate, and temperature to detect any changes or abnormalities
• Assisted in the coordination of medical appointments and transportation for patients

Customer Service Representative - Harris County Toll Road Authority - Houston, TX

(2023-05 - 2023-10)

• handles heavy phone, e-mail or walk-in customer traffic.
• maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing payments.
• CSR increases and maintains expert knowledge of Harris County Toll Road Authority (HCTRA) products and services and is expected to keep up-to-date with policy, procedural, and product updates.
• Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.

Patient Service Representative - WellMed Medical Group - Eagle Pass, TX

(2020-11 - 2022-01)

Scheduled appointment/Distribution of grand pads to patient's home.

• Verified medical insurance using EMR Systems, Outlook, Microsoft Teams, eCw, EPRG, Excel
• Verified medical PCP
• Assigned schedule for varies PCP
• Made daily reports to nurse
• Made grandpad drop offs at pts home to communicate with PCP
• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
• Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
• Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc

High school diploma or GED