Ryan Frailich

Versatile and detail-oriented professional with a strong foundation in customer service, administrative support, and operations across a variety of fast-paced industries. My experience includes customer-facing roles with HomeGoods and Pavilions, residential leasing at Newport Village Apartments, and high-volume guest operations at Universal Studios Hollywood, where I consistently delivered efficient, service-focused support while maintaining strong attention to detail and professionalism. As a previously licensed real estate professional, I developed experience in client relations, contract understanding, and transaction coordination.

This background strengthened my ability to manage sensitive documents, communicate effectively with clients, and navigate detail-driven administrative processes. My leasing experience further reinforced these skills through handling applications, maintaining records, and guiding prospective residents through the housing process. I also bring technical and creative experience as a recording engineer, where I managed studio sessions, coordinated workflows, and produced high-quality audio projects under tight deadlines.

In addition, my role at Circle Marina Speedwash strengthened my customer retention and sales skills through managing and promoting monthly membership programs. I recently completed a Court Reporting program at Cypress College and gained hands-on experience through an internship observing court proceedings and depositions. This experience enhanced my skills in legal documentation, transcription, accuracy, and working within structured, information-sensitive environments.

I am recognized for my adaptability, organization, and strong work ethic, with the ability to quickly learn new systems and contribute to efficient, well-structured operations. I am currently seeking opportunities in administrative support, records management, or public service roles where I can apply my skills in accuracy, organization, and professional communication.

Car Wash Attendant - Circle Marina Speedwash - Long Beach, CA

(2020-07)

Drove customer engagement and revenue growth by managing and promoting monthly membership programs in a high-traffic car wash environment. Delivered efficient service while building strong customer relationships and ensuring a seamless experience from arrival to exit.

• Promoted and sold monthly membership plans, consistently meeting or exceeding sales targets
• Educated customers on membership benefits, pricing options, and promotions
• Managed membership accounts, including sign-ups, renewals, and basic issue resolution
• Provided friendly, professional customer service to enhance satisfaction and retention
• Assisted with vehicle intake and coordinated workflow to maintain efficient service operations
• Maintained a clean, organized work area and upheld company service standards

Leasing Consultant - Newport Village Apartments - Costa Mesa, CA

(2019-06 - 2020-07)

• Show apartment units to prospective tenants and process move-in paperwork for qualified applicants
• Work directly with clients from initial contact to signed lease agreement for rental properties, focusing on customer service, problem solving and decision making
• Maintain a strong closing ratio
• Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
• Process service requests from tenants and ensure prompt response to inquiries
• Answer incoming telephone calls

Real Estate Agent Salesperson - Keller Williams Realty - Westlake Village, CA

(2018-10 - 2019-06)

• Develop marketing strategies through Internet advertising
• Utilize various lead generation technology to attract clientele
• Conduct open houses, property tours, comparative market analyses
• Cold-calling, door-knocking, flyer advertising, social media lead generation
• Work with lender to get clients pre-approved and appropriate loan package
• Coordinate with escrow company, home inspector, appraiser, and title company
• Prepare listing presentation for expired listing, for sale by owner, pre-foreclosure
• Write up purchase agreements, lease contracts, disclosures, and addendums

Ride Operator - Universal Studios - Hollywood, CA

(2017-05 - 2019-03)

Transformers: The Ride 3D Ride Operator

• Adjust line cues according to wait time, provide excellent guest service, write return times, and respond to medical issues
• Evacuate guests off ride track when vehicles fault or technical difficulties arise, recover guests with front of line passes
• Group guests into lines, help guests with disabilities load and unload off ride safely, operate stop/go/emergency buttons
• Test ride vehicles before opening ride to public, ensure guest safety through checking height, lap bars, and handicaps
• Clean ride vehicles and 3D glasses, print out and scan various passes, sweep line cues, and spiel over loud speaker

Marketing/Recording Engineer/Producer - Route 2 Recording Studios - Park, California, US

(2016-03 - 2019-01)

• Market studio to find clients to book recording time through online ads, print ads, social media platforms
• Book and schedule clients recording blocks, manage studio calendar, and monthly income/expenses
• Set up recording equipment, Logic Pro X computer software, oversee and engineer recording process
• Run social media accounts, photograph artists/bands to promote studio, advertise studio events, rates, and deals
• Keep studio website updated, maintain studio maintenance, schedule studio showings, and negotiate deals

Founder/Lead Guitarist/Manager - The Aquadolls - Orange County, California, US

(2012-06 - 2017-04)

• Managed lead singer and helped land a production/management deal with Hollywood based N.O.W. Entertainment
• Produced debut album "Stoked On You" which peaked at #10 nationally on the US CMJ chart
• Obtained representation through Circle Talent Booking Agency, helped secure over $70k in live show agreements
• Generated over $40k in online merchandise sales through social media marketing and live shows
• Secured licensing deals for Life Proof Commercial, Urban Outfitters, Fuse TV, Aries clothing, and American Eagle
• Played with major-label signed acts Kate Nash, Jenny Lewis Weezer, and worked with Grammy winning producers

Sales Associate - Home Goods - Seal Beach, CA

(2012-02 - 2013-09)

• Loaded products off delivery truck, unpackaged and built products, checked for deficiencies in products, stocked shelves
• Worked cash register, promoted Home Goods credit cards, wrapped and bagged items, collected carts, cleaned store
• Helped transport heavy items to customers car, wrapped and rolled carpets, answered customer service calls
• Printed out price tags and price reductions, checked store inventory in person and online, packaged returned inventory

Wine Clerk - Pavilions - Seal Beach, CA

(2010-08 - 2011-07)

• Stocked shelves with various wines and alcohol, used box-cutters to unpack products, maintained all alcohol aisles
• Set up displays around wine and alcohol aisles to promote popular brands, helped customers find certain brands/products
• Bagged groceries, collected carts, helped customers load groceries into their car
• Cleaned any spills, transported products from delivery truck and back of store, made sure shelves were always stocked

Associate's degree - Court Reporting - Cypress Community College (2020-08 - 2026-05)

Bachelor of Arts - English - Cal State University Dominguez Hills (2015-05)