Ryan Hancox

Experienced freight forwarding and logistics professional with over 20 years in the industry. Deep expertise in CargoWise implementation, configuration, and training across multiple global markets. Certified professional with extensive knowledge in forwarding, customs clearing, warehousing, and system management. Currently serving as CargoWise & Systems Manager at Ziegler USA Inc, managing operations across five countries with experience in air, sea, imports, exports, and customs procedures.

CargoWise & Systems Manager - Ziegler USA Inc - Houston, Texas

(2023-01)

Set up and manage the CargoWise system for Ziegler USA. Implement processes including AES messaging, customs bonds, documentation and carrier information. Facilitated system integration between CargoWise and the Ziegler system called Sea Bird for major customer Borealis. Holds valid USA B1 Business Visa until 2033.

CargoWise Specialist & WiseTech Training Partner - Michanden Consultants

(2025-01)

Training Managers, staff and Super users on the CargoWise one freight management system covering Forwarding, Clearing, Warehousing, Customs, Finance & Accounting, and System set up. Expertise in implementing and executing procedures and processes with staff. Emphasis on proper planning with time frames to achieve cut off dates.

Brings patience and people skills to ensure staff are comfortable, confident, and happy with new procedures. Leverages freight forwarding background in Air, Sea, Imports, Exports, Clearing, Forwarding, Warehousing and Customs.

CargoWise Specialist for all 5 Countries - 1Up Cargo - Canada, North America, New Zealand, Australia, South Africa

(2021-01 - 2023-12)

Managed every aspect of CargoWise and rolled out new procedures and processes available on the system. Addressed different rules and regulations for each country, especially when dealing with customs and EDI procedures. Managed time and expectations of all 3 directors across different time zones. Successfully implemented and rolled out multiple modules and new procedures/SOPs.

• Workflow – All modes and directions at Shipment level (Canada, USA, New Zealand)
• One off quotes – New Template customisation and training (Canada, USA)
• Rate set up – Company Base Tariff for Autorating (Canada, USA)
• Reports – Configuring many reports for different clients as well as operation staff
• Doc Pack set up (Canada, USA)
• Training on: Sailing schedules, Global sailing schedules, Inquiry manager, Opportunity manager, Organisations & Commission Management
• Virtual warehouser set up and configuration (South Africa, Canada)
• Customs set and Training (South Africa, Australia USA)
• Shipment & Consolidation screen Customisable fields related to Workflow Triggers
• IATA set up for FWD AWB Automated messaging (Completed in AU and CA)
• Scheduled report set up and training for Management
• Support for each User who requires training or upskilling

CargoWise African Market Manager - Soft Freight Logic - Africa

(2020-01 - 2021-12)

Company based in India with CargoWise representatives worldwide. Key role in African market securing new business by understanding each client's business process to assist in better and more efficient management of the CargoWise system. Acquired freight forwarding and clearing knowledge over past 15 years, positioning to understand shipping processes from start to finish and incorporate these functions to each CargoWise module available.

Managed each project according to client needs with setups, configurations, training and Go-Live dates met according to proper management and understanding of current processes. Achieved milestones for clients with positive effect for the business, emphasizing importance of repeat business.

CargoWise Business Developer - Contra Consolidations (NVOCC)

(2019-01 - 2020-12)

Training and Implementing on all modes of Transport and Modules available on CargoWise. Customizing Documentation. Maintaining Workflow Processes. Set ups and configurations.

• CargoWise Certified Professional Re-Certification achieved
• IATA Dangerous Goods Regulations for Personnel in Category 6 (Certificate no: 43553)

I.T Manager & CargoWise Specialist - Ziegler South Africa - South Africa

(2017-01 - 2019-12)

Managed all I.T related functions around the business including dealing with service providers and managing hardware and software needs. Managed CargoWise and training of staff nationwide. Rolling out and implementing modules available on CargoWise in a timely manner. Dealt with all queries related to CargoWise and advised on best practice to free up more time for staff by managing CargoWise efficiently. Warehouse set up, training and configuration for all 3 branches nationwide.

• Organisations
• Forwarding
• Transport
• (WMS) Warehousing
• Customs and Brokerage
• Tariff Rates
• Autorating
• Workfolw Manager
• Receivables
• Payables
• Systems Registry
• Customizing Documents
• Integrations

WiseTech Training Partner - Michanden Consultants

(2016-01 - 2017-12)

Training Managers and Super users on the CargoWise one freight management system covering Forwarding, Clearing, Warehousing, Customs, Finance & Accounting, and System set up.

Airfreight Imports / Exports Senior Controller - Saxport Agencies (Trade Stream)

(2010-01 - 2016-12)

Senior Controller for Airfreight Imports/Exports with responsibilities in Forwarding, Customs Clearing, and Warehouse Processes. Managed Compu-Clearing and Core Freight System.

Shipping – Import / Export, promoted to Sales Executive - AGS Frasers International

(2008-01 - 2010-12)

Shipping position in Import/Export operations. Promoted to Sales Executive in 2010.

Warehouse Manager - South African Mining and Engineering supply

(2003-01 - 2007-12)

High School - Jeppe High School for Boys (1996-01 - 2001-12)