Senior Systems Engineer - REI inc.
(2012-07 - 2024-04)
Managed and maintained our office 365 tenet as a global administrator, supporting all office 365 services and office suite of applications, responded to customer tasks, requests and incidents and operational issues for both tier 2 and 3 level incidents for all m365 services and desktop applications.
- Responsible for the exchange environment end to end for 10 years.
- Designed the exchange environment for mail flow, network topology, load balancing and backup solution.
- Maintained on-premises Microsoft Exchange servers in a DAG in a hybrid configuration.
- Resolved any issues regarding the Exchange email systems including all end user issues for outlook, calendaring, conference rooms, workspaces, mail flow and mailbox issues.
- Created and maintained DL's, mail enabled security groups, managed parts of active directory and Entra ID, performed CU upgrades, security patching, certificate renewal and managed the DAG. I oversaw email hygiene and used to manage the email gateway Proofpoint for a year. Supported SPF, DKIM and DMARC with the Proofpoint vendor.
- Supported work on SharePoint on-prem and online for 8 years by working with developers to deploy custom SharePoint solutions and custom sites and apps.
- Coordinated with different departments to understand their requirements and develop solutions.
- Created and supported SharePoint sites. Supported SharePoint end user accounts, permissions, access rights, and storage allocations.
- Supported departmental records management in SharePoint and Purview.
- Helped end users with SharePoint forms, lists and libraries and helped Restore deleted SharePoint sites, and one drives and managed SharePoint groups and AD groups.
- Set up, migrated and educated our legal team on using Purview e-discovery.
- Supported our legal and infosec. team with data retention, content searches, content management, and DLP rules and policies within Purview.
- Supported DLP for Financial data, bank account numbers, SS numbers, driver's licenses and other PII data.
- Set up data retention and archiving for certain business groups and project teams to archive or delete data, groups (Teams) and SharePoint sites.
- Continued use of compliance searches to find data and either quarantine data or delete in place in the m365 stack.
- Set up case management for our legal team, working with them to build out the e-discovery process.
- Set up and managed teams. managed app permissions policies, teams' policies and setup policies. worked with teams to roll out new third-party apps into the Teams environment. I worked with users for teams conferencing and town halls.
- Managed the Power platform environments, pipelines, connectors and allowed apps. I built canvas apps and power automates used throughout the business.
- Helped end users build canvas apps and flows and supported them when they had issues.
- Managed all server builds in the collaboration stack, test, and production. I built and imaged the servers and applied security patches and kept up with CU updates, content database upgrades, and clustering.
- Managed IIS for custom in house websites.
- Supported Windows desktops & laptops, Mac desktops and laptops, iOS and Android mobile devices, enterprise printers, virtual machines and other network-enabled devices (switches, VLAN assignments, servers, routers, WAPs, data ports)
Data Center / NOC Analyst - REI
(2007-06 - 2012-07)
Tier 2/3 Support Analyst - WDS-SICAP
(2004-02 - 2005-04)
IT Operations Analyst - Safeco Insurance
(2000-03 - 2004-01)
