Technical Support, Level 2 - Datalogic - Eugene, OR
(2017-10)
Provide specialized support of handheld, mobile scanning, and industrial automated scanning devices.
- Fulfilled operational needs at Italian headquarters by providing English speaking support for contracted customers.
- Create process documents to coordinate repair with overseas peers.
- Observe installation of scanning systems to better understand assembly and production, providing increased serviceability to clients.
- Collaborate with Application Engineers, identifying breakdown of coding with supported systems.
Security Systems Coordinator - Symantec Corporation - Springfield, OR
(2013-08 - 2017-05)
Company expert- managed the global physical security system.
- Managed the global security maintenance budget
- Programmed an enterprise Lenel Access Control System for new and existing installations.
- Coordinated the integration of a CASI system into a Lenel system.
- Oversaw separation of security systems for a major company split.
- Maintained the health of servers, providing basic troubleshooting and coordination repair with the Information Technology Department.
- Collaborated and problem solved complex systems concerns, providing analysis for members of management, contractors and peers.
- Implemented the company's first virtual server video and access control systems.
Technical Operations Specialist - Allied Universal
(2011-01 - 2013-08)
Maintained the health of the physical security system. Trained new GSOC operators alarm monitoring.
- Assisted in the maintenance of an enterprise level physical security system.
- Provided technical and systems troubleshooting for company security systems.
- Assisted with set-up of new sites access control systems.
- Managed the set-up, configuration, and outcome of projects related to Corporate Security and Safety Department.
- Certified employees to Oregon State DPSST alarm monitoring standards.
- Served as a member of the DPSST Alarm Monitoring Subcommittee for the state of Oregon.
- Guided the implementation of a SOX compliant tier 4 physical security space.
GSOC Specialist - Allied Universal
(2003-08 - 2011-09)
Monitored and dispatched alarms and world events that may affect the company. Provided guidance to employees.
- Monitored global information for emergencies; responded to, and provided crisis response support to the Business Continuity Management department.
- Dispatched local service providers to sites for on-site repair throughout the Americas; coordinated, troubleshot, and confirmed all repairs.
- Extensive use of all Microsoft Office software as well as Lenel, CASI, D3, and other proprietary software.
- Documented day-to-day operations procedures for the Security Communications Center.
- Served as the security systems specialist for a global security operations center.
- Security officer of the year.
