Retail Sales Associate - Pro Image - National City, CA
(2025-09 - 2026-07)
- Ranked #1 all among associates in add-on sales.
- Resolved customer complaints and returns independently, preventing escalation and maintaining customer satisfaction.
- Volunteered for high-traffic shifts and supported fast, efficient checkout and floor operations during peak periods.
Retail Sales Associate - Uniqlo - La Jolla, CA
(2024-12 - 2025-05)
- Guided customers toward products that matched their needs, building trust and delivering a personalized shopping experience.
- Recommended complementary items and styling options, contributing to consistent add-on sales.
Supervisor - AMC Theatres - Torrance, CA
(2022-07 - 2024-07)
- Promoted twice in two years, advancing from Crew Member → Crew Leader → Supervisor based on performance and leadership.
- Co-managed full-cycle recruitment for seasonal and part-time positions, conducting phone screens and structured interviews to identify qualified candidates.
- Led shift teams of 10+ employees through high-volume periods, maintaining operational efficiency and service standards.
- Trained and onboarded 5+ new hires simultaneously, establishing operational and customer service standards and accelerating readiness for independent work.
- Resolved complex customer issues using sound judgment and de-escalation skills while protecting guest satisfaction.
Manager - Subway - Torrance, CA
(2021-08 - 2022-06)
- Promoted from Standard Worker to Manager based on performance and reliability.
- Delivered fast, consistent service during high-volume rushes while maintaining quality and accuracy.
- Streamlined nightly closing procedures, reducing average closing time by approximately 15 minutes through proactive task management.
