Tier 1 IT Support Analyst
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Currently a tier 1 IT Help Desk analyst at ARCSmart Solutions in Gilbert, AZ.
Holds the following IT certifications: CompTIA A+, Network+, Security+, CYSA+, Pentest+ LPI Linux Essentials, and ITIL Foundations. Graduated in February 2026 with a bachelor's degree in Cybersecurity and Information Assurance from Western Governors University.
Experience providing exceptional customer service in fast-paced environments in both IT and other industries.
Experience solving technical networking problems as an individual and as part of a team.
Experience using ticketing systems, specifically Salesforce. The goal is to become a cyber security technician but willing and excited to accept any networking role that provides a challenge and the opportunity to learn.
IT Hel Desk Analyst at ARCSmart Solutions (Present)
Bachelor's degree in Cybersecurity and Information Assurance – Western Governors University (2026-02)
