Technician - MOISTURE INTRUSION SOLUTIONS - Lehigh Acres, FL
(2022-11)
Perform advanced troubleshooting and hardware diagnostics during fenestration testing to identify and resolve technical failures in structural components.
- Configure specialized testing equipment and software to ensure 100% accuracy in data collection and network connectivity for field reporting.
- Manage Technical Documentation for every field site, detailing procedures and results to prevent operational bottlenecks.
- Resolve complex configuration issues on-site, acting as the primary point of contact for technical hardware support and equipment calibration.
Package Handler - FEDEX - Fort Myers, FL
(2021-11 - 2023-05)
Managed the organized distribution of packages by utilizing inventory management systems and digital scanning hardware.
- Troubleshot logistical errors and hardware malfunctions in hand-held scanners to maintain high standards of productivity and accuracy.
- Maintained compliance with strict operational procedures, contributing to the efficient workflow of the regional distribution hub.
- Documented and reported equipment discrepancies to senior management to facilitate rapid escalation and resolution of technical bottlenecks.
Lead Technician - TECHS'R'US - Miami, FL
(2010-02 - 2021-01)
Led a technical team in Hardware Support and the assembly of precision equipment, ensuring all configurations met client specifications.
- Troubleshot and repaired mechanical and electrical failures, utilizing advanced diagnostic tools to minimize downtime and maximize customer satisfaction.
- Managed local User Account Management and project scheduling, ensuring all technician assignments were completed according to technical documentation.
- Configured equipment for optimal performance and provided end-user training on proper hardware maintenance and software configuration.
Night Auditor - HOME DEPOT - Miami, FL
(2008-09 - 2010-03)
- Managed product inventory databases and conducted merchandise updates using internal inventory systems. Developed and maintained Technical Documentation for inventory procedures to streamline audit cycles and ensure data integrity.
- Resolved discrepancies in data reports by performing deep-dive troubleshooting into system records and merchandise logs.
- Escalated high-level software configuration errors to the corporate IT support team to ensure uninterrupted operations.
Sales Representative - TIGER DIRECT - Miami, FL
(2005-12 - 2008-09)
Provided exceptional Hardware Support and Software Support recommendations by analyzing customer requirements for Windows and macOS systems.
- Managed high-volume client accounts using Microsoft Excel and Word to track sales metrics and technical specifications.
- Resolved customer inquiries regarding Network Connectivity and hardware compatibility, facilitating a supportive sales environment.
- Acted as a technical advisor for small business clients, helping them configure workstation setups and lending team infrastructure.
Sales Representative - INTERVAL INTERNATIONAL - Miami, FL
(1994-05 - 2005-12)
Managed high-level client accounts and consistently exceeded targets by providing professional support and technical guidance.
- Resolved account issues by collaborating with cross-functional teams and utilizing CRM ticketing systems for documentation.
- Configured account settings and managed user profiles to ensure seamless access to vacation exchange platforms.
- Escalated software issues to the technical department, ensuring internal business operations remained uninterrupted for the lending and finance teams.
