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Mediate, advocate and schedule for Adolescents who come to AHC with a variety of concerns (Prep/ pep, Trans care, Vaccines, Physical exams, Sexual health, procedural birth control methods, Referrals, Mental Health, Optometry, Gastrointestinal and Nutrition.)

Registrar - Mount Sinai Adolescent - New York, NY

(2022-01)

Mediate, advocate and schedule for Adolescents who come to AHC with a variety of concerns (Prep/ pep, Trans care, Vaccines, Physical exams, Sexual health, procedural birth control methods, Referrals, Mental Health, Optometry, Gastrointestinal and Nutrition.)

• Schedule/ registering via outlook box and social work appointments, over the phone, and in person by patients/ doctors using Cerner and Epic.
• Answers Phone calls regarding all subjects, confirms upcoming appointments via Zoom Phones
• Sorting Documents and mail to the correct providers and handling medical records with Ciox
• Updating or entering patient demographic, financial information, and emergency contact data
• Verifies demographic information and insurance coverage
• Established procedure generates a patient's chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc.

Luxury Consignment - The RealReal - New York, NY

(2019-06 - 2022-01)

• Assisted with processing and returning consignment items, ensuring a smooth and efficient experience for clients and maintaining high standards of customer service.
• Provided expert knowledge of all café offerings, including dietary, technical, and sustainability information, to curate a personalized experience for each customer.
• Demonstrated mastery of coffee rotations, origins, and flavor attributes through regular cuppings, product tastings, and independent study, offering premium beverages in a variety of preparations.
• Played a key role in developing The RealReal's innovative in-store café concept, successfully converting retail shoppers and product consignors into loyal café customers, boosting overall store revenue.

Sales Associates - Kith Treats - New York, NY

(2019-04 - 2019-10)

• Greeted and welcomed visitors, serving as an onsite customer service agent in a high-traffic retail and experiential space. Ensured a smooth and engaging guest experience through efficient multitasking, product knowledge, and strong interpersonal skills.
• Supported operations at Kith Treats, serving custom ice cream creations featuring cereal mix-ins and other unique toppings, while also promoting and selling exclusive Kith apparel and merchandise.
• Assisted with general wayfinding, answered visitor questions about exhibits and merchandise, and managed crowd flow and line organization in coordination with security staff.

Barista - StarBucks - New York, NY

(2017-06 - 2018-11)

• Delivered warm, welcoming customer service with a focus on building personal connections—regularly memorized customer names and preferred drink orders to enhance the guest experience.
• Greeted customers promptly and guided them through menu selections, providing personalized recommendations and sharing knowledge of popular and seasonal coffee blends.
• Educated customers about the origins and characteristics of different blends, contributing to an engaging and informative customer journey.
• Served as a Certified Barista Trainer, mentoring new hires on Starbucks standards, drink preparation, and customer service best practices.

Associate - Medical administration - Monroe College

Certification - Medical Assistant - Mount Sinai school of Phillips