Senior Service Advisor - Fort Nissan of Columbus - Columbus, GA
(2024-12)
- Effectively manage and fulfill customer service needs while ensuring vehicles are completed within the timeframe quoted at write-up.
- Follow up with customers after service to ensure their experience met expectations, address any outstanding concerns, and confirm complete customer satisfaction.
- Assist customers with third-party extended warranty companies by coordinating claims, communicating coverage details, obtaining necessary approvals, and helping ensure repairs are completed efficiently.
- Utilize my hands-on automotive repair experience to explain mechanical concerns, diagnostic findings, and recommended repairs in a clear and easy-to-understand manner. Customers appreciate my ability to bridge the gap between the technical aspects of vehicle repairs and the customer experience.
- Assist customers with finding financial solutions when repair costs are beyond their immediate comfort level, helping them understand available options while ensuring they can make informed decisions about necessary repairs.
- Build strong, trusting relationships with customers by ensuring every customer feels welcomed, heard, valued, and appreciated. Create a positive service experience that leaves customers confident in our team and genuinely looking forward to returning.
Service Advisor - AutoNation Honda
(2019-12)
Writing accurate estimates and selling our products and services either in person or on the phone
- Sell Automotive Repair and Maintenance
- Ensuring the highest levels of customer satisfaction
- Leading a team of technicians to perform quality maintenance and repairs in a timely fashion
- Scheduling and distribution of work to effect maximum output.
- Promote the shop and its services through exceptional customer interactions.
- Manage consistent sales growth and profitability
- Assist customers by providing information and resolving their complaints.
- Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem.
- Solve customer complaints, regarding their vehicle, with solutions assuring customer satisfaction.
Service Advisor - Midas
(2019-07 - 2019-10)
Performed duties of service writer, scheduled service appointments, wrote repair orders and dispatched work.
- Writing accurate estimates and selling our products and services either in person or on the phone.
- Served as a communications liaison between technicians and customers, establishing trust relationships with internal and external customers.
- Ensured completion of work orders and invoice submissions, collected customer payment.
- Handled customer complaints and ensured high customer satisfaction standards.
- Performed after sales follow ups and developed strong relationships with customers.
- Handle open and close procedures and money handling.
- Coordinated between customer and service technician for auto repairs
- Explained to the customer what necessary repairs were required, the cost and the length of time to complete the repairs.
- Performed after sales follow ups and developed strong relationships.
Parts Specialist - Vic Bailey Mazda Subaru
(2019-02 - 2019-07)
Temporary Position. Worded to identify and procure spare parts for vehicles both Mazda and Subaru
- Assisted customers with parts inquiry and diagnostic problems by asking inquisitive questions.
- Searched electronic parts catalog for correct parts and placed special orders for out of stock items.
- Completed inventory counts on schedule.
- Contacted other store locations to determine merchandise available, and delivery negotiations.
- Assist techs with part with parts questions, ETA's, tracking, and personally delivering parts to the Technicians bay area.
- Filled in as the parts driver when needed.
- Assisted the parts manager as needed.
- Unloaded delivery trucks, loaded local delivery trucks, and stocked shelves according to parts standards.
- Upsold accessories, tires, and basic need parts to small garages, larger dealerships, and the every day do-it-yourself customer.
Parts Specialist - Stuckey Ford and Subaru
(2017-12 - 2018-10)
Worded to identify and procure spare parts for vehicles and other mechanical equipment
- Sold parts over the counter and by phone to customers.
- Assisted mechanics, service advisors, and floor sales in identifying specific parts needs.
- Issued parts to in-shop mechanics.
- Ordered parts from factory warehouse, and sourced difficult parts from various vendors.
- Negotiated prices, terms, and delivery methods.
- Maintained inventory levels, performed periodic and special counts.
- Checked in stock orders and special orders.
- Acted as liaison with customers, mechanics, managers, floor sales, and service advisors about when parts would arrive, updates on arrival times, notifying in person or by memo as soon as part arrived.
- Constantly responsible for assuring timely, accurate, and quality parts are being delivered to the customer whether it was a commercial account or an every day do-it-yourself customer.
- Was proficient in tire sales.
Personal Assistant (Part Time) - Ventura Construction
(2014-10 - 2017-12)
Personal assistant for the owner operator of a construction company in the evening.
- Handle any and all personal issues with / for the owner.
- Was on call all evening.
- Ordered supplies for contracts.
- Filed paperwork and notarized paperwork.
- Returned all phone calls following up from the current busy day.
- Handed out payroll checks for employees.
- Made appointments.
- Cleaned all offices and made sure supplies were stocked.
Payroll / Administrative Clerk - Lily Transportation
(2017-05 - 2017-10)
Worked in central as liaison with general manager, office staff and drivers
- Gathered daily trip sheets and entered all processed information from the previous day's business
- Coordinate driver's itineraries as the day progressed, processing and scheduling any additional orders
- Assist with organization and entry of accounts payable invoices, and the coordination with the other department for the same
- Reconcile GPS and reported data concerning driver's mileage and stops, in order to compensate drivers
- Gained proficiency with TMW logistics software, as well as PeopleNet and Microsoft Office
- Worked directly with several national corporations including Cargill and NAPA, facilitating their logistic needs
Shipping / Driver - Ryder Logistics
(2013-10 - 2017-04)
Worked in the shipping department and was the delivery / pick up driver.
- Shipped and picked up all products needed within a 100 mile radius
- Did inventory control monthly.
- In charge of all returns, ensuring defective materials / products were assigned to the correct department for corrections.
- Handled all paperwork for quality control purposes.
- Performed clerical duties such as filing, answering phones and responding to management emails regarding shipments and pick-ups.
- Fulfilled customer orders when the manager was absent. (Contract is coming to an end)
Shift Manager - McDonalds
(2008 - 2012)
Managed a team of ten or more employees depending on the shift.
- Opened and closed depending on the shift provided.
- Managed employees time off.
- Trained new employees on the proper way to perform their duties.
- In charge of the cash drawer and safe during my shifts.
- Handled customer complaints.
- Would fill in when needed, at any time.
- Performed team meetings on goals and safe practices.
- Dealt with food quality control.
- Handled loss prevention.
- Ensured the dining, cooking and bathrooms were always clean and up to OSHA standards.
