S.m. Jishan

Detail-oriented Banking Professional pursuing Bachelor's in Business Accounting with proven expertise in cash handling, transaction processing, and customer service. Quadrilingual in English, Bengali, Hindi, and Spanish. Experienced in cash reconciliation, managing deposits, and maintaining 99.8% accuracy in financial transactions. Seeking to leverage accounting education, multilingual skills, and cash management experience in a Bank Teller position.

Shift Leader & Cashier at Dunkin' Donuts Restaurant (2021-02 – 2023-03)

Processed customer transactions and managed cash operations with high accuracy

• Processed 200+ daily customer transactions with 99.8% accuracy, handling cash, credit cards, and digital payments
• Performed daily cash reconciliation, balanced register drawers to the penny, and prepared bank deposits averaging $3,000-$5,000
• Managed cash flow, maintained optimal till levels, and resolved discrepancies immediately to ensure financial accuracy
• Trained 12+ team members on cash-handling procedures, POS operations, and compliance with financial protocols
• Supervised shift operations, organized schedules, and delivered exceptional customer service to diverse clientele

Security Guard at BEST Crowd Management (2023-04 – 2024-08)

Monitored security and verified credentials with attention to detail

• Monitored CCTV surveillance and conducted premises patrols to identify security risks and prevent unauthorized access
• Verified guest credentials with meticulous attention to detail and responded promptly to alarms and emergencies

Security Officer at Westhab Inc Security (2024-08 – Present)

Ensure compliance with security policies and manage emergency situations

• Ensure compliance with security policies and regulatory requirements, maintaining detailed incident documentation
• Verify visitor identities and credentials with attention to detail, preventing unauthorized access
• Coordinate with NYPD and EMS during emergencies, demonstrating composure under pressure and professional conflict resolution

Bachelor of Business Administration in Accounting – CUNY Queens College (2027-07)

High School Diploma – Newcomers High School (2022-06)