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Detail-oriented and organized professional with experience in customer service, documentation accuracy, billing support, and workflow coordination. Skilled in managing high-volume tasks, maintaining compliance, and communicating effectively with internal teams and external partners. Seeking to contribute strong administrative and analytical abilities as a Billing and Collections Specialist.

Customer Care Representative - Randstad

(2023-01 - 2024-12)

• Handled inbound and outbound inquiries
• Documented detailed account notes in CRM systems
• Performed follow-up on outstanding matters and consistently met performance metrics

Customer Service Representative - Wheels, Inc.

(2019-01 - 2019-12)

• Resolved billing and account inquiries
• Maintained accurate records
• Collaborated with internal teams to ensure timely issue resolution

Mail Sorter - Pitney Bowes

(2019-01 - 2022-12)

• Processed high-volume mail with strong attention to detail and time management

Barista / Customer Support - Starbucks

(2018-01 - 2018-12)

• Delivered exceptional service
• Handled POS transactions accurately
• Supported daily operations

Personal Care Assistant - Public Partnerships LLC

(2016-01 - 2017-12)

• Maintained detailed documentation
• Provided reliable client support

Nursing Certificate - Valley Medical Institute (2019-01 - 2019-12)