Hostess - Red Lobster - Kissimmee, Florida
(2018-01)
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Bakery - Publix
Worked as energetic, collaborative, and professional team baker. Worked with the baking teams to ensure quality and consistency of our artisan products.
- Baked a variety of cakes, cookies, loaves, scones every week
- Baked an assortment of breads including baguettes, ciabatta, brioche, and multigrain breads
- Weighed flour and other ingredients to prepare dough each morning
- Prepared filings and glazed pastries
- Properly managed and adjusted oven temperatures to ensure precise baking
- Made and decorated average of 10+ cakes per week
- Prepared custom-made pastries based on the performance of customers
Secretary - El Seoudi Cars - Alexandria, Egypt
(2000-01 - 2017-12)
- Managed front reception area and answer telephone calls
- Filed customer and business documents in physical and computer systems
- Organized and prepared customer information files
- Recorded incoming messages in computer system in an organized fashion
- Scheduled client meetings and traveled arrangements
- Oversaw office supply inventory and ordered new stock
- Facilitated communication by taking messages and sending to recipients
- Contacted external vendors to handle repair and maintenance needs
- Managed database and performed data entry
School Social Worker - Victory College School - Alexandria, Egypt
(1995-01 - 2000-12)
- Assisted students with behavioral and physical problems as needed
- Guided parents and teachers regarding aggravate problems
- Designed set of courses and assisted topic specific groups regarding social behavioral issues
- Assessed peril situations and assured child safety
- Provided social work guidance to students and guardians
- Liaised between school, family and society resources
- Monitored student social work interns
- Helped with attendance issues
- Assisted students with academic achievement/underdevelopment
